Customer Service

Your Satisfaction is our Top Priority!

We are only successful if our customers are happy. Our full-time team of experienced Customer Service personnel work tirelessly to make sure that is the case: dependable, dedicated and determined, they will assist you with any product questions, concerns, or issues that you may have in order to reach a prompt and satisfactory resolution.

Every question is a good question, so don’t hesitate to contact us. We’re here to help!

To contact our Customer Service Department:
service@goemans.com
Tel: 905.664.1125
Toll-free: 1.877.GOEMANS ext. 2

MON - WED: 9am - 5pm
THU - FRI: 9am - 8pm
SATURDAY: 10am - 4pm
SUNDAY: Closed

At Goemans, customer satisfaction is our top priority. Our business depends on it! Thanks to our own in-house Delivery, Installation, and After-Sales support teams, our valued customers enjoy Goemans’ exceptional service from start to finish.

More service

If you have any problem, question or concern with your purchase, we want you to call us. Our full-time team of experienced customer-service pros will take it from there.

More leverage

As one of Canada’s largest independent appliance retailers, we can leverage our buying power with suppliers to ensure that Goemans customers get the best and the speediest service around.

More brand expertise

Whenever possible, we insist on having repairs performed by technicians actually employed by our brand manufacturers. After all, who is better positioned to diagnose and fix a problem with a specific product than the people who make it?

More commitment

We realize that your time is valuable; we know that your investment in your appliance purchases is substantial. That is why we do whatever it takes to rectify any problem you may encounter. For example, we will phone suppliers directly, follow up with them, and keep you informed.

More like family

When you buy from a family-owned and –operated business like ours, you’re also buying peace of mind. You can rest assured that our customer service team will be your advocate and your voice should any issue arise.

Customer Service- Customer Satisfaction Testimonials

“I would like to address the wonderful customer service provided by Tammy in the Customer Service Department. I have purchased all of my appliances from your store for the past 20 years. Unfortunately, my Double Oven Range (Purchased March 2010) and dishwasher (purchased August 2011_ arrived faulty with numerous issues. After countless phone calls, service inspections, and repairs, Tammy was able to rectify the problems. She has kept me informed of each of the phone calls and emails she has had with the manufacturer and has provided me with such a courteous, professional, and prompt service that I felt compelled to write you this letter. I believe credit should be given where credit is due. Tammy has done an exceptional job from start to finish. She obviously takes pride in her job and cares about the customers that purchase from your company. Tammy is a valuable asset to your company as she has provided me with the best service I have ever received and as a result I will continue to consider and refer family and friends to Goemans Appliances for any appliance purchase in the future.”

"Just wanted to say thanks for such great service and appliances. We are very happy."

"About a year back I purchased over $10,000 of appliances from Goemans. Each time I had an issue I called Josie Portolesi and she literally took over from start to finish. Each time she would respond back almost instantly and make all further arrangements. I was and still am very impressed at the level of professionalism that Josie demonstrated. I own a web development company where one priority is offering the highest quality of service to each and every one of our clients. That is why I know how hard it is to find an employee with superior customer service skills as were demonstrated by Josie.

Please accept my sincerest gratitude for the superior job your department and most of all Josie has provided over the past year. Thank you;"

"Julianne, thank you so much for your great customer service in resolving the issue with our new fridge. You were extremely courteous and professional. You followed through with all of your commitments to me and making what could have been a very frustrating experience, a pleasant one. Great customer service is becoming a difficult thing to find these days. It was extremely refreshing and gratifying to have Julianne handle this with such great focus on customer service.

You can count me in as a new, but very satisfied customer of Goemans."