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Goemans Delivery Process

What you need to know about your delivery

Hello there!

Thank you for your recent purchase from Goemans. We would like to let you know a bit about how we operate so you know what to expect as your delivery date approaches.  We will use the email and mobile phone number you provided to us when placing your order to communicate with you via email and text messages. You should have already received a text message from us confirming that we have the correct phone number. If you did not receive this text message or would like to change the phone number on your order, please email beforedelivery@goemans.com with the phone number we should use to send future text notifications.

Your Requested Delivery Date is a very important thing here at Goemans. This is the date we use to try to get stock ready for when you need it, and to communicate with you regarding payment of your invoice, status of your order and scheduling delivery. It is important that this date reflects when you think you will need your stock within a week or so. It is ok if it is an estimate if you’re ordering months in advance, but as your delivery date approaches, it is important that this date is accurate.

If you need to make changes to your requested delivery date now, or at any time, you can email us at beforedelivery@goemans.com with your invoice number and your updated delivery date. If you need to move up your delivery date please provide 30 days’ notice. It takes time for our suppliers to get your stock to us so we can prepare for your delivery.

Before we get any further, there are a couple of really important things you need to know:

  1. There are significant supply chain issues that continue to impact the appliance industry. Appliance supply is extremely uncertain right now. We cannot guarantee availability of your appliances until your delivery date is within 2 weeks. Product will be allocated to your order when your invoice is paid in full and your requested delivery date is within two weeks. For more information on the industry stock situation, please click here.
  2. You must check your appliances at the time of delivery for any damage or functional issues. When you sign for delivery, you are accepting your appliances and acknowledging that they are free from damage.

Please take some time to review your order.

>Check the measurements of your appliances and consider the size of your doorways, hallways and the opening where your appliance will be installed to make sure there will not be issues at the time of delivery.

>Check the door swings on your appliance to make sure the doors on your appliance (fridge, laundry) will open the correct way and that there is enough space around your appliance to accommodate the door swing.

>Changes to special order items will result in extra charges.

If you have any questions or need to make any changes to your order, please contact your salesperson.

When you will hear from us:

Our communication with you starts on the day you order your appliances with us and continues at regular intervals until your delivery and beyond. Up until the point of delivery, you will hear from our Before Delivery team. This team includes our order fulfillment specialists and our delivery and installation coordinators. Here is what to expect from us leading up to your delivery:

Stock is extremely uncertain right now. We cannot guarantee stock availability until 2 weeks before your delivery date. Payment of your invoice does not guarantee stock.

35 days before Requested Delivery Date

  1. Confirm delivery date

We will text you to see if you are on track for delivery.

If you do not reply to the text message we will send an email to the address we have on file. If you do not reply to the email we will check in with you again in a few months and wait for you to notify us of your delivery date. Please note that we require 30 days’ notice of delivery dates.

  1. Payment of balance owing

Once you have confirmed your requested delivery date, we will send you a payment link so you can pay the balance owing on your invoice. If you have approved financing through us, you will not receive a payment link.

While we order your stock in time to meet your delivery request, sometimes many months in advance, stock is not allocated to your order until you have paid in full. 

 

7 days before delivery

We will call you with an update on inventory allocated to your order and set your schedule date. Until this time, your requested delivery date is a bit of an estimate. We will try to line the schedule date up with your requested date, but we cannot guarantee the actual delivery date until the week before. If you need more notice than this, please email beforedelivery@goemans.com with your invoice number and your delivery requirements.

 

2 days before delivery

We will text you to remind you of your upcoming delivery.

 

Evening before delivery

We will text you with a time window for your delivery.

 

Preparing for Delivery

On delivery day we require someone to be onsite to accept the appliances. The appliances must be left inside the house, we will not leave them in the garage or on the driveway. If you are unable to accept the appliances in the house, please reschedule your delivery.

You must inspect the appliances for damage at the time of delivery. When you sign off on the delivery, you are accepting that the appliances are free from damage and in good working order. We strongly urge you to unbox your appliances and take the time to do a careful inspection, plug the unit in and make sure it turns on.

 

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