Well you’ve come to right place! Here are some answers to our most commonly asked questions. If you still can’t find the answer you’re looking for, no worries. Click on one of the options below, email us or visit our live chat.  

I’ve seen this item cheaper at another retailer. Do you price match?

Yes, we do! For more information on our Price Match Guarantee, please click here

I need my items right away! Can you ensure I will get my items in time?

Thank you for visiting our stores, both online and in person, for your appliance needs.  We take our promises very seriously and we don’t want to make a promise we can’t keep. We are currently experiencing some manufacturer delays as a result of Covid-19.


For more information on the delays surrounding Covid-19, please visit here


For a list of current in-stock models, see here

I’ve placed my order, now what?

Once again, thank you so much for your business. One of our order coordinators will reach out to you to confirm your order and communicate any changes in product availability, delivery times etc…

How do I track my delivery?

Please be patient with us as we navigate through delays in manufacturing and transport due to COVID-19. You can track your shipment online on the day of your delivery at


We’re just as excited as you are to enjoy your item(s).

I received my item(s). How do I set it up?

We are proud to offer our installation services to all of our customers, giving you a truly worry free appliance shopping experience. Our professionally trained and certified technicians are qualified to install all our products. This service can be purchased at the cart or with your assigned order coordinator.

For details on service information regarding installation, click here.

How can protect my item(s) after the manufacturer warranty expires?

We’ve got your back! For just pennies a day, shop and enjoy your product(s) with peace of mind with the Goemans Service Protection Plan (GSPP). For more information, see here.

I don’t think this is the right item(s) for me. Can I return or exchange it?

Oh no! We’re sorry this product wasn’t to your satisfaction. For items purchased in-store, please contact Goemans Customer Service at 1-877-GOEMANS(463-6267). Purchased online? No problem, we will help find the right product for you. See here for details.

I’m a builder/designer…how can I collaborate with you?

We’d love to! Like peanut butter and jelly, we belong together. Please see our dedicated pages for more information.

I’m getting an error when I try to make my payment online, what do I do?

Errors usually occur when security validations fail. This often happens when the details being entered have spelling errors or differ from the information your bank has on file. Please review all the information being entered into the form to avoid any spelling errors; including extra characters (like dashes or spaces) or check with your bank to confirm your card details are up to date. If you need further assistance, please chat with us, or call 1-877-GOEMANS