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Careers

As one of Canada's largest independent appliance retailers, we are always on the lookout for talented individuals to join our ever-growing team. If you thrive in an exciting and dynamic environment, like to keep your finger on the pulse of emerging technologies, and are ready to take forty years of customer service excellence to the next level, then please forward your resume to careers@tgappliance.ca.

We’d love to hear from you.

Goemans Appliances is dedicated to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). During the Recruitment process if you require accommodation for disability, please advise the Human Resources Department.

Marketing

eCommerce & Digital Platform Manager

Reports To: Director of Marketing

Supervises:    Website and Pricing Specialist          

Summary

The eCommerce & Digital Platform Manager is responsible for developing and maintaining industry leading websites for Goemans Appliances and affiliated brands, as well as other digital tools such as electronic price tags, customer relationship management and online reputation management platforms. In addition, you will lead the charge to identify future opportunities related to our eCommerce offering or technology footprint and investigate and implement solutions to meet those opportunities.

 

Job Duties:

  • Plan, oversee and support the implementation of website optimizations, programming updates and new features
  • Make necessary site adjustments as required via the CMS
  • Oversee product content management and merchandising strategies that drive the consumer experience, product discovery and sales
  • Develop strategies to mine our existing customer database for segmentation and communications opportunities
  • Understand the technology stack and troubleshoot integrations between the website and other in-house or third party platforms such as the POS system, catalogue partner, on-site search, etc.
  • Monitor website analytics and report findings and insights to senior management
  • Work with partner brands where required to update and enhance brand content on the site
  • Oversee the execution of marketing related initiatives on the site and the implementation of brand promotions
  • Manage budgets related to hosting, site updates and development
  • Work with agency partners to analyze and optimize our digital services offering for customers
  • Monitor competitive trends and bring opportunities forward to the team
  • Liase with store level personnel for regular feedback
  • Manage the QA process around new feature launches and integration updates
  • Work closely with direct report on day-to-day monitoring, execution and troubleshooting
  • Create relationships with other departments including Product Management, Sales, Delivery, Order Coordination and Customer Service

 

Requirements:

  • University degree in Business, Marketing, eCommerce, Engineering or related discipline
  • 5+ years of evolving work experience in technology, design, strategy, consulting or engineering
  • Previous project management experience
  • Strong understanding of the full eCommerce funnel
  • Previous experience in Canadian eCommerce channel
  • Previous experience with Google Analytics
  • Strong understanding of technology platforms, infrastructure and content management systems
  • Excellent attention to detail and sense of urgency
  • Strong communications skills, with emphasis on both oral and written communication
  • Demonstrated ability to manage and prioritize multiple on-going projects
  • Ability to grow and maintain effective working relationships across the company to ensure on-time project delivery
  • Self-motivated and able to work with limited supervision, and ability to meet all deadlines
  • Knowledge of Canadian appliance industry an asset

 

Skills required to do the job:

  • Excellent interpersonal and organizational skills.
  • Excellent written and verbal communication skills.
  • Able to handle multi-tasking in a professional and organized environment.
  • Above average level of accuracy and detail-oriented.

 

Physical Demands:

  • Able to move with ease throughout; sitting, standing, walking intervals.
  • Able to sit at a computer work station/ desk for minimum 3 hours intervals.

 

Job Standards:

  • Arrive at work in appropriate business attire
  • Maintain a friendly, professional and close working relationship with co-workers, Executives, Management through co-operative and effective communication.
  • Comply with company rules, policies and guidelines as outlined in the Employee Handbook.
  • Actively participate and in company meetings, training, etc.
  • Ensure work area is clean and safe by completing regular inspections. Report safety concerns; take action where necessary.
  • Comply with all Occupational Health & Safety regulations as they apply to employees, as per the Act and the Ministry of Labour.
  • Report any accidents / injuries; complete Accident Investigation report and forward to the Human Resources Department immediately.
  • Participate in the Joint Health & Safety committee by bringing health and safety issues to the attention of the committee.

 

What you get out of this role:

Goemans Appliances continuously aspire to provide Canadians with the best appliance shopping experience this country can offer. We boast impressive showrooms, the best trained sales professionals in the country and a desire to offer customer benefits that go beyond competitive pricing and product assortment. We are extending our best in class experience to the eCommerce world and need the right professional to own it. This will be your baby. Along with this amazing opportunity to take online appliance retailing to new levels, you will receive a competitive salary and benefits, a senior leadership team that is eager to take smart risks and support your ideas and colleagues that will cooperate to help you achieve your business goals. Goemans is at a transformational point in its history and we’re looking for ambitious individuals to join us on this journey.

 

Is this the role for you? Email your resume and cover letter to careers@tgappliance.ca. Good Luck!

Delivery

Appliance Delivery Driver

Position: Appliance Delivery Driver, Permanent Full-Time

Pay: Competitive pay, plus monthly performance bonus and company incentives

Benefits: Health, dental, vision insurance and employee purchase discounts

Goemans Appliances requires a Delivery Driver based in the 401/Winston Churchill area. The driver is the crew lead and is responsible for the safe and compliant operation of the truck as well as getting the product to the customer on schedule and in original shipping condition.

Shift: Must be flexible to cover assigned shifts from Monday to Saturday, typically 7am to 3:30pm, overtime and modified start times as business demands.

Job Duties

  • Delivery Driver, with the assistance of helper(s), will unload appliances at customers’ homes and commercial builder sites, uncrate and set-in-place in the area requested by the customer, and preform basic hookup.
  • Use a tablet to get route info, provide updates, take pictures of delivered or damaged product, and complete customer signed PODs.
  • Operate 26 foot straight truck (no air brakes) in a safe, courteous, efficient manner, and comply with all MTO regulations.
  • Verify product condition and order accuracy during loading and unloading.
  • Meet company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in compliance with company policies, procedures, legislation, regulation and directions, and identify non-compliance for resolution.
  • Participate and comply with all health and safety processes, initiatives, and training to ensure a safe workplace.
  • Provide excellent customer service throughout the delivery and setup process
  • Arrive to work in neat, clean, company supplied uniforms
  • Complete other assigned tasks as required.

 

Requirements

  • Minimum D Commercial Driver’s License
  • 2+ years commercial driving and delivery experience preferred
  • Clean Abstract and CVOR (No more than 2 moving violations in the past 12 months)
  • Experience and knowledge of vehicle inspections and HOS regulations
  • High school diploma or equivalent would be an asset but not mandatory
  • Ability to lift/climb/bend/stoop/reach and move heavy items and appliances
  • Ability to use hand tools to complete basic appliance install and removal
  • Communicate with internal and external contacts with tact, courtesy, and respect

 

Goemans Appliances is dedicated to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). During the hiring process if you require accommodation for disability, please advise the Human Resources Department.

Appliance Delivery Helper

Position: Appliance Delivery Helper, Permanent Full-Time

Pay: Competitive pay, plus monthly performance bonus and company incentives

Benefits: Health, dental, vision insurance and employee purchase discounts

Goemans Appliances requires a Delivery Helper based in the 401/Winston Churchill area. The helper is responsible for assisting and taking direction from the driver when loading and unloading appliances.

Shift: Must be flexible to cover assigned shifts from Monday to Saturday, typically 7am to 3:30pm, overtime and modified start times as business demands.

Job Duties

  • Assistance with loading and unload appliances at customers’ homes and commercial builder sites, uncrate and set-in-place in the area requested by the customer.
  • Verify product condition and order accuracy during loading and unloading.
  • Meet company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in compliance with company policies, procedures, legislation, regulation and directions, and identify non-compliance for resolution.
  • Participate and comply with all health and safety processes, initiatives, and training to ensure a safe workplace.
  • Provide excellent customer service throughout the delivery process
  • Arrive to work in neat, clean, company supplied uniforms
  • Complete other assigned tasks as required

 

Requirements

  • Previous appliance or home delivery experience preferred
  • High school diploma or equivalent would be an asset but not mandatory
  • Physically fit and able to lift and move heavy items
  • Communicate with internal and external contacts with tact, courtesy, and respect

 

Goemans Appliances is dedicated to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). During the hiring process if you require accommodation for disability, please advise the Human Resources Department.

Warehouse

Warehouse Associate, Permanent, Full-time

Location: Head Office, Brampton

Salary: Competitive salary, plus monthly performance bonus incentives

Benefits: Health, dental, vision insurance and employee purchase discounts

The Warehouse Associate will be responsible for ensuring the accurate and seamless processing of incoming and outgoing shipments. The Warehouse Associate must load and unload shipments regularly, with the capability of repetitive heavy lifting, and use any necessary equipment, e.g. lift truck, forklift, etc. Other responsibilities will include the inspection of incoming and outgoing shipments to verify contents and quality, and may be required to assist in the scheduling of freight appointments.

Job Duties

  • Provide excellent customer service through the delivery, set up and pickup process.
  • Report inconsistencies and product issues to the warehouse immediately.
  • Loading/unloading of product and assists with completion of various associated paperwork.
  • Ensure barcodes are properly scanned and file integrity is maintained.
  • Verify product and accuracy with customer at locations.
  • Maintain a safe work environment.
  • May lift cases of product and/or stock merchandise according to documented procedures.
  • Process all required paperwork and maintain adequate records for reporting and tracking.
  • Oversee the secure and accurate loading and unloading of deliveries.
  • Follow current standards and procedures.
  • Maintain organized work area according to policies, procedures and safety regulations.
  • Complete other assigned tasks as required.

 

Requirements

  • High school diploma or GED.
  • Mental alertness is required at all times while operating a vehicle.
  • Strong organization and adherence to specified time lines.
  • Vehicle requires sitting for extended periods, reaching, twisting, and full control of arms and legs.
  • Ability to lift, pull, and move heavy objects safely up to 200 lbs. with assisted devices.
  • Physical dexterity, good hand-eye coordination, full vision and depth perception.
  • Forklift certification preferred.
  • Experience in industry preferred.
  • Ability to perform repetitive heavy lifting.
  • Able to communicate both verbally and in writing.
  • Basic mathematical skills.
  • Working knowledge of safe lifting methods.
  • Able to work efficiently as a part of a team as well as independently.
  • Strong work ethic and positive team attitude.

 

Goemans Appliances is dedicated to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). During the hiring process if you require accommodation for disability, please advise the Human Resources Department during the recruitment process.

Customer Service

Customer Service Representative, Permanent Full Time

Location: Brampton, Ontario

The Customer Service Representative is responsible for serving customers via the telephone dealing with customer complaints, inquiries and processing transactions. The CSR will follow all procedures and policies when providing customer service and ensure a positive company experience to all customers.

Job Duties

  • Booking Service calls under manufactures warranty and extended warranty, ensure all information is correct with full name and address
  • Assist customers in getting an RA (return authorization) from the manufacturer should the appliance be damaged, defected or serviced multiple times as per an authorized service center.
  • Assist the customer in obtaining compensation
  • Assist in getting any missing parts or manuals upon delivery either through specified parts distributor or manufacturer.
  • Complete paper work for customer exchanges or returning a product
  • Update customer notepad in the system to record all calls to customer service
  • Locate original orders including quotes and any packing slips should the customer claim they have received something in error
  • Locate authorized service centers.
  • Complete follow up calls.
  • Research and resolve customer problems, acting as the customer liaison between other departments when necessary
  • Process necessary paperwork to rebate customer service charges

 

Requirements

  • Secondary School Diploma required
  • Minimum 2 years’ experience in Customer Service an asset
  • Strong customer service with ability to de-escalate customer complaints via phone
  • Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
  • Able to effectively communicate both verbally and in writing
  • Able to work well under pressure in fast paced environment
  • Strong attention to detail
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Computer literate, including effective working skills of MS Word, Excel and e-mail
  • Proven data entry and typing skills

Sales

Appliance Sales Professional, Permanent Full Time

Location: Any store location(s)

At Goemans, we are always accepting resumes for experienced Sales Professionals who are able to learn quickly and have a passion to drive immediate results. We are committed to helping you achieve your Sales career by providing on-going product training and support in order to deliver an exceptional customer experience and assist customers in finding their appliance needs.

Job Duties

  • Generate sales through personal contact with walk-in and or telephone customers, repeat customers and sales leads, presenting product models and explaining the modular process.
  • Greet customers and maintain a high level of customer service
  • Participate in merchandising and promotional activities
  • Ensure accuracy in all transactions, inventory, and procedures
  • Maintain a high level of product and service knowledge
  • Confirm pricing and rebates and research product availability in Epass
  • Prepare comprehensive quotes for customers, and product specs for customers
  • Enter deposit and payment information accurately and handle cash sales as required
  • Participate in all vendor training at the store level and off site.
  • Achieve monthly, quarterly sales quotas and the objectives of employment.
  • Maintain a professional appearance, demeanor, and attitude at all times.
  • Performs other duties as required

 

Requirements

  • Maintain a professional appearance, demeanor, and attitude at all times.
  • Performs other duties as required
  • Experience in commissioned retail Sales an asset
  • Strong knowledge of retail sales principles, methods, practices, and techniques.
  • Ability to make excellent sales to achieve performance in alignment with goals and objectives
  • Must have the ability to work in a fast-paced, dynamic environment
  • Excellent customer service skills, interpersonal, organizational and communication skills
  • Computer literate with proficiency using basic programs such as Windows and Outlook
  • Able to build and maintain lasting relationships with customers.
  • Able to perform basic calculations and mathematical figures.
  • Ability to occasionally travel and attend sales events or exhibits.

 

Administration

Reception, Permanent Part Time and Full Time

Location: Mississauga, Ontario

The Store Reception provides a first contact experience to all Goemans customers. This includes coordinating and communicating office activities, greeting and screening visitors, and answering and referring inbound telephone calls. The Reception's duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.

Full time and part time positions available- please indicate on your resume what position you’re applying for.

Job Duties

  • Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties.
  • Take and record telephone, e-mail, or written messages for staff members.
  • Organize, maintain, and coordinate office records and files in their proper locations.
  • Present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
  • Ensure all forms and reports are completed as needed.
  • Observe and report any security issues to the Store Manager
  • Maintain the reception in a tidy and presentable manner.
  • Maintain and order office supplies and keep inventory.
  • Accept and monitor inbound shipments as necessary, couriers, letters, etc.
  • Any other duties as requested by management

 

Requirements

  • High school diploma or GED, or an acceptable combination of education and experience.
  • 2 years of direct work experience in a receptionist capacity
  • Strong knowledge of general office procedures
  • Strong customer service orientation.
  • Able to write simple correspondence, including memos, letters, etc.
  • General mathematical skills.
  • Ability to apply understanding to carry out instructions in written, verbal, or diagram form.
  • Adjusts and is flexible to meet changing work needs and demands.
  • Superior telephone manners and strong interpersonal skills.
  • Weekend and evening availability required