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Careers

As one of Canada's largest independent appliance retailers, we are always on the lookout for talented individuals to join our ever-growing team. If you thrive in an exciting and dynamic environment, like to keep your finger on the pulse of emerging technologies, and are ready to take forty years of customer service excellence to the next level, then please forward your resume to careers@tgappliance.ca.

We’d love to hear from you.

Goemans Appliances is dedicated to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). During the Recruitment process if you require accommodation for disability, please advise the Human Resources Department.

Sales

Appliance Sales Professional, Permanent Full Time

Reports To: Store Manager

Location: Vaughan, Stoney Creek, Whitby, Mississauga, Kitchener

At Goemans, we are always accepting resumes for experienced Sales Professionals who are able to learn quickly and have a passion to drive immediate results. We are committed to helping you achieve your Sales career by providing on-going product training and support in order to deliver an exceptional customer experience and assist customers in finding their appliance needs.

 

Summary

The Sales Professional is responsible for producing sales and providing prompt, courteous and knowledgeable service to clients and customers. The Retail Sales Professional works with customers within the retail store location to deliver on sales targets, gross margins and high levels of customer satisfaction.  The Retail Sales Professional ensures that strong customer relationships are nurtured to grow revenue from existing accounts and executes new business strategy to ensure that sales targets are attained through new accounts.

 

Job Duties                                                                  

  • Generate sales
  • Greet customers and maintain a high level of customer service
  • Ensure accuracy in all transactions, inventory, and procedures
  • Maintain a high level of product and service knowledge
  • Answer emails and phone calls in a timely fashion
  • Work in partnership with Store Managers and other employees to maximize store sales and in-store presence
  • Assist customer in making meaningful selections
  • Enter customer orders into ePASS
  • Conduct manufacture rep calls to build rapport and address concerns
  • Research products and keep abreast of new product offers and their associated technical details.
  • Confirm pricing and rebates and research product availability in ePASS
  • Generate sales through personal contact with walk-in and or telephone customers, repeat customers and sales leads, presenting product models and explaining the modular process.
  • Prepare comprehensive quotes for customers, and product specs for customers
  • Maintain and enhance product knowledge
  • Enter deposit and payment information accurately and handle cash sales as required
  • Keep rebate information up to date
  • Participate in all vendor training at the store level and off site.
  • Participate in merchandising and promotional activities
  • Achieve monthly, quarterly sales quotas and the objectives of employment.
  • Participate in corporate marketing activities, such as conferences, home and trade shows and open house events, training, sales meetings, as required.
  • Maintain a high level of product and service knowledge.
  • Maintain a professional appearance, demeanor, and attitude at all times.
  • Assist other sales reps in their ability to build long term relationships
  • Keep the retail sales manager up to date on issues and concerns
  • Be aware of and constantly strive to achieve targets for sales margin and warranties.
  • Follow up and contact all quotes as requested by the Sale Manager
  • Perform other duties as required.

 

Requirements

  • Must have the ability to work in a fast-paced, dynamic environment
  • Ability to make excellent sales to achieve performance in alignment with goals and objectives
  • Excellent customer service skills, interpersonal, organizational and communication skills
  • Motivated and creative team player
  • Experience in Retail sales preferred
  • Computer literate with proficiency using basic programs such as Windows and Outlook
  • Strong knowledge of retail sales principles, methods, practices, and techniques.
  • Strong problem identification and objection resolution skills.
  • Able to build and maintain lasting relationships with customers.
  • Exceptional verbal communication and presentation skills.
  • Excellent listening skills.
  • Strong written communication skills.
  • Self motivated, with high energy and an engaging level of enthusiasm.
  • Able to perform basic calculations and mathematical figures.
  • Ability to occasionally travel and attend sales events or exhibits.
  • Ability to work individually and as part of a team.
  • High level of integrity and work ethic.

 

Physical Demands:

  • Level of job-related stress.
  • Able to sit at a computer work station/ desk for minimum 3 hours intervals.
  • Able to move with ease throughout; sitting, standing, walking intervals.

Installation

Installer Helper

Location: Kitchener  

Reports To: Installation Manager

Summary

The Installer Helper assists with appliance installations into customer’s homes, free of damages and done in a timely, safe and professional manner.  The Installers must communicate with coordinators to report any issues and completion of jobs, as well as communicate with customers on installation arrival times. 

Job Duties

  • Complete installations in customer homes without damage.
  • Ensure installations are completed safely.
  • Carefully deliver products into client kitchens.
  • Ensure supply’s on vans are maintained/maintenance/oil change appointments are booked.
  • Communicate with service and install department on jobs completed, issues or concerns
  • Complete all paperwork accurately through company iPads.
  • Drive install vehicle safely and appropriately. Keep clean inside and out.
  • Communicate with customers regarding arrival time and completion time
  • Follow up with outstanding installations, liaising with Installations and Distribution manager to resolve any issues.
  • Meet company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in compliance with company policies, procedures, legislation, regulation and directions, and identify non-compliance for resolution.
  • Participate and comply with all health and safety processes and initiatives to ensure that TG Appliance Group Inc. remains a safe workplace.
  • Complete other assigned tasks as required.
  • Be presentable and in company uniforms daily.

 

Requirements

  • High school diploma or GED, or an acceptable combination of education and experience.
  • 1 year appliance installation experience
  • Gas fitter licence (G2 or G3)
  • Excellent customer service skills
  • Strong interpersonal and communication skills
  • Ability to effectively use investigative questions techniques to resolve problems.
  • Attention to detail, and able to meet deadlines under time pressure
  • Ability to communicate persuasively with internal and external contacts with tact, courtesy, and confidentiality
  • Hold a valid Driver’s licence with access to a working car
  • Ability to perform in an environment with frequent interruptions and short deadlines.
  • Construction/Trades experience

 

Physical Demands:

  • Work is performed outside and in client’s homes.
  • Travel throughout Southern Ontario is required.
  • Vehicle requires sitting for extended periods, reaching, twisting, and full control of arms and legs.
  • Ability to lift heavy objects safely up to 200 lbs. with assisted devices.
  • Physical dexterity, good hand-eye coordination, full vision and depth perception.
  • Ladder work required should not be afraid of heights inside or out.

Installations Coordinator

Reports To: Installations Admin Team Lead

Summary

The Installations Coordinator is responsible for servicing customers via the telephone. They are accountable for setting up Installation appointments, handling customer complaints, inquiries and processing transactions. The Installations Coordinator provides a professional and positive company experience to all customers.

Job Duties

  • Book installation appointments with customers through phone and email
  • Ensure the appropriate contractor is booked
  • Confirm all information to ensure we have correct details for the customer
  • Complete all paperwork for installation appointments
  • Update customer notepad in the internal computer system to record all calls to the installation department
  • Complete follow up calls to ensure the customer is satisfied
  • Research and resolve customer problems
  • Act as the customer liaison between other departments when necessary
  • Ensure routing is completed for installers route sheets
  • Provide quotes for installation and assist with any admin work
  • Qualifying customer’s for installation appointments
  • Work with the sales associates to ensure the customer’s needs are taken care of
  • Monitoring and address any issues within the installation inbox
  • Assisting installers when needed
  • Call customers regarding outstanding invoices.
  • Assist customers with questions or concerns in regards to their invoice.
  • Research and resolve customer problems, know when to escalate
  • Other related duties as requested by the Manager

 

Requirements

  • Secondary School Diploma or equivalent 
  • 2-5 years' experience in Customer Service preferred.
  • Strong customer service and troubleshooting skills
  • Able to effectively communicate both verbally and in writing
  • Able to work well under pressure dealing with escalated calls in a busy work role
  • Strong attention to detail
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Computer literate, including effective working skills of MS Word, Excel and e-mail
  • Proven data entry and typing skills

 

Physical Demands:

  • Able to move with ease throughout; sitting, standing, walking intervals.
  • A level of job-related stress.
  • Able to sit at a computer work station/ desk for minimum 3 hours intervals.

Manager – Precision Services

Reports To: Vice President, Operations

Supervises: 3 Direct, 30+ indirect

Summary

The Manager, Precision Services is responsible for the direct management and handling of all service functions at the organization’s installation level. This includes accountability for adherence to legislative, safety, and organizational policies and procedures. This role will manage 1 installation field manager, 1 Master Electrician, associated admin roles, and 15+ field crews. 

 

Job Duties

  • Responsible for the smooth execution of 12,000 home installations per year
  • Ownership of the installations P&L
  • Responsible for designing and managing customer experience through installation process
  • Work with install team to improve first time complete percentage by ensuring proper timing of site inspections, qualifying that site is ready for installation, ensuring installation is scheduled properly and completed on time
  • Improve system that allows installers to pick up more jobs if they have extra time in their day
  • Implement formal installer training program
  • Create and maintain a team with excellent customer service skills
  • Enforce corporate policies regarding security and safety in order to maintain a safe working environment.
  • Point person for escalated issues – ensure issues are resolved and when required speak with customer directly
  • Provide insightful and enthusiastic leadership to create positive attitudes, build supportive morale, and increase knowledge
  • Ensure employees are adequately trained and skilled to fulfil position duties
  • Ensure all employees are scheduling their workload appropriately and maximizing efficiency
  • Assist with interviewing, training, motivating, and supervising
  • Meet company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in compliance with company policies, procedures, legislation, regulation and directions, and identify non-compliance for resolution.
  • Other duties as required

 

Requirements

  • Post-secondary education required
  • 5+ years of direct work experience in a Manager role with final mile experience
  • 2+ years P&L ownership
  • Experience managing 3PLs, training, onboarding, contract negotiation
  • Direct working knowledge of operations and installation management
  • Direct knowledge of WHMIS and other safety systems.
  • Strong written and verbal skills to communicate with all levels of the organization
  • Team leadership skills and work well under pressure
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Computer literate, including effective working skills of MS Word, Excel, ePass and e-mail

Commercial

Project Site Coordinator, Commercial Division ( 1 permanent position & 1 temporary position)

Summary

The Project Site Coordinator is responsible for the execution of a project including overseeing all aspects of a project once it is sold. Developing communication between all parties involved, you will provide superior customer service to ensure the project runs smoothly and reduce deficiencies.

Job Duties

  • Once a project is signed, work with the commercial division manager to execute the project fully with the developer/builder.
  • Review and analyze the signed contract for the project, create a time-line and plan for execution of the project
  • Learn and know all aspects of appliances specified for the project.
  • Participate and Coordinate information sessions and in suite demos if indicated within the contract requirement.
  • Assist with Installer relationships and contracts.
  • Approve all site situations that requires added billing or compensation approval due to misusing parts, trip charges, damages, deficiencies, etc. within budget guidelines  given
  • Assist the admins with obtaining details re: door swings, delivery dates, special instructions for drivers, find out required certification of TG staff on site, etc.
  • Site walk through to ensure rough-ins are to manufacture specifications. (this is to be completed weeks in advance before products are shipped on to the site)
  • Being present on delivery to ensure product is placed in the correct suites, report and refuse any damages, ensure serial numbers match the specific suites. Reporting serial swaps to the admins to ensure accuracy.
  • While on site for delivery do a walkthrough of the upcoming floors to ensure there will be no issues at time of delivery. I.e. cabinets in place, flooring.
  • While on site at time of delivery re-walk the suites that have been installed report any deficiencies.
  • Visiting the sites on a regular basis to ensure that the project is running smoothly, and to assist with executing deliveries and installations.
  • Resolve all deficiencies per suite as received from the builder, in a timely manner.
  • Assist with service calls when site information is required by the customer service representative.
  • Constant communication of information back to Commercial TG team
  • Being the liaison between the client and the company.
  • Fulfill all aspects of the site-coordinator job description

 

Requirements

  • Minimum of 2-4 years of related experience working in a similar position.
  • Completion of Post-Secondary Degree or Diploma in Business Administration, Management, or other related field.
  • Ability to prepare ad hoc reports using Microsoft Excel.
  • Have superior computer imaging/skills  to create marketing material
  • Must be able to handle confidential information in an ethical and professional manner.
  • Strong work ethic and positive team attitude.
  • Effective attention to detail and a high degree of accuracy.
  • very self-motivated1,  able to work alone
  • knowledge of appliances and the installation of appliances
  • Certified with WHMIS and Fall Protection
  • Strong problem identification and problem resolution skills.
  • Sound analytical thinking, planning, prioritization, and execution skills.
  • Ability to respond appropriately in pressure situations with a calm and steady demeanour.
  • Able to effectively communicate both verbally and in writing.
  • Strong customer service focus.
  • Strong  inter personal skills, able to work with a variety of trades and professionals
  • Valid driver’s license and have access to a vehicle to travel to the sites as required
  • Highly conscientious, along with an energetic and mature approach to his or her work.

 

Physical Demands:

  • Able to move with ease throughout; sitting, standing, stairs, walking intervals.
  • A high level of job-related stress.
  • Able to sit at a computer work station/ desk for minimum 3 hours intervals.

Administration

Store Administrator

Reports To: Store Manager

Location: Goemans Vaughan, Stoney Creek

Summary

The Store Administrator is responsible for managing the day to day administration at their respective store, including processing/fulfillment of all paperwork in an accurate and timely manner, providing expertise to the sales team and customers on non sales related issues, to drive customer satisfaction.  The Store Administrator is responsible for a wide variety of clerical office duties in support of the store day to day administration. Includes coordinating and communicating office activities, and customer service.

 

Job Duties

  • Respond to telephone, e-mail, and in-person inquiries from clients, business partners, head office and other parties.
  • Refer all inquiries to the appropriate individuals, stores, or departments across the organization.
  • Day to day administration at store level, including scheduling and coverage of all functions outside of sales, updating price tags and floor plans and ensuring adequate supplies are on hand
  • Provide superior customer service at the store, maintaining a friendly and professional demeanour at all times.
  • Answer incoming phone calls, direct or record messages as necessary.
  • Performs office opening and closing procedures and daily banking, cash balancing and closing POS.
  • Organize, maintain, and coordinate office records and files in their proper locations.
  • Where necessary, assist in compiling data for various reports.
  • As a store worker, walk the floor for sales, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
  • Assist with the scanning process of all inventory and assist when needed
  • Create price tags as needed
  • Ensure all forms and reports are completed as needed.
  • Collect and distribute log sheets and organize data  
  • Ensure the store is clean and tidy at all times
  • Administer and manage inbound/outbound mail, including priority post, packages, courier services, and other correspondence.
  • Assist all sales personnel with any administrative duties as requested
  • Assist customer service in dealing with all non sales related customer issues e.g. back orders wrong product, shipping errors.
  • Manage product transfers in and out of the store in an efficient manner.
  • Provide quality control by reviewing invoices in ePass
  • Responsible for all inventory movement and regular cycle counts at the store, assisting in annual inventory count
  • Complete daily administrative duties including daily sales balancing and complete banking
  • Assist in the development of process & procedures for continuous administrative efficiencies and improvements across retail
  • Participate in special events such as private sales, boxing day sales ect.
  • Complete other assigned tasks as required.

 

Requirements

  • High school diploma or GED, or an acceptable combination of education and experience.
  • 2-4 years of direct work experience in a receptionist capacity.
  • Strong knowledge of general office procedures
  • Strong customer service orientation.
  • Able to write simple correspondence, including memos, letters, etc.
  • General mathematical skills.
  • Ability to apply understanding to carry out instructions in written, verbal, or diagram form.
  • Adjusts and is flexible to meet changing work needs and demands.
  • Knowledge of supplies, equipment, and/or services ordering, as well as inventory control of these items.
  • Superior telephone manners and strong interpersonal skills.
  • Strong written and verbal skills to communicate with all levels of the organization and its executive team.

 

Physical Demands:

  • Able to move with ease throughout; sitting, standing, walking intervals.
  • Able to sit at a computer work station/ desk for minimum 3 hours intervals.

 

 

Finance

Accounts Payable Analyst

Department: Finance

Summary

The Accounts Payable (A/P) Analyst manages the accounts payable cycle and ensures that vendors
are paid in a timely manner under the direction of the policies of the Finance department.


Job Duties

  • Manage the full accounts payable cycle from receipt of invoices to payment; including coding
    invoices, matching purchase orders and receiving documents, obtaining approval, and
    entering the invoices into the accounting system
  • Ensure vendor invoices are coded, posted and paid accurately and in a timely manner
  • Ensure invoices are costed correctly and matched with packing slips and receiving reports
  • Review and post invoices and payment batches
  • Ensure payments are processed timely an relevant discounts taken
  • Manage timelines to ensure all daily, month-end, quarter-end, and year-end tasks for A/P are
    completed, prepare month end accruals, reconcile supplier statements and assist in Y/E audit
  • Prepare daily cheque requirement
  • Complete cheque runs, process payments via cheques, EFT and wire transfers and refund
    cheques, send payment details to vendors
  • Maintain vendor and expense files
  • Handle vendor emails, calls and concerns proactively
  • Coordinate with other departments to get the required information and paperwork
  • Maintain current knowledge on A/P procedures and best practices
  • Identify and implement process improvements in partnership with various team members
  • Assist in ad hoc projects as needed
  • Meet company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in compliance with company policies, procedures, legislation, regulation and directions, and identify non-compliance for resolution
  • Participate and comply with all health and safety processes and initiatives to ensure that TG
    remains a safe workplace


Requirements

  • Completion of post-secondary education in Business or Accounting
  • 2 years’ experience in A/P or accounting
  • Attention to detail and able to meet deadlines under time pressure
  • Strong interpersonal and customer service skills
  • Ability to maintain a high level of accuracy in preparing and entering financial information
  • Ability to communicate persuasively with internal and external contacts with tact, courtesy, and
    confidentiality
  • Ability to exercise timely, good judgment in day-to-day business decisions
    Proficient in the use of MS Office, specifically Excel

 

The following will be used to evaluate the performance of the Accounts Payable Clerk:

Description of Measure

Numerical target or subjective measure

Process payments in a timely manner to ensure
proper supplier discount is applied

· Number of discounts lost due to paying
invoices after discount period
· Initiative in finding existing/new suppliers with
discounts that haven't taken before

No unnecessary overpayments

Number and dollar amount of non-reversible
significant overpayments to suppliers

Accuracy and completeness of coding of
supplier invoices

Minimal number of coding errors each month

Value added and timely reporting on purchase
and payment activity

Provide various reporting to assist in decision
making pertaining to accounts payable cycle

Customer service, internal & external

Feedback received from suppliers, managers
and other departments regarding assistance,
professionalism, timeliness, etc

 

Operations

Inventory Control Analyst

Reports To: Distribution Manager

Summary

The Inventory Control Analyst will be responsible for coordinating inventory counts and monitoring the movement of unboxed inventory.  They will also be accountable for monitoring temporary inventory locations, reporting on unboxed inventory locations to identify and address issues and investigating inventory issues.

 

Job Duties

  • Coordinate and conduct accurate inventory counts
  • Monitor inventory that is waiting for return authorizations to ensure units are returned on a timely basis
  • Monitor temporary inventory locations to ensure these locations are cleared out
  • Investigate units that have been sitting in locations longer than expected and take appropriate action
  • Work with product management to regularly identify inventory that should be written off, obtain appropriate approvals and coordinate delivery to scrap yard with transport team
  • Make action plans for unboxed inventory that cannot be returned and must be transferred to clearance centers or sold to a related company
  • Monitor and follow up on inventory that is not delivered in established timeframes (e.g. customer must take delivery within 30 days)
  • Manage repairs for damaged products as needed
  • Conduct periodic spot-checks of inventory levels
  • Identify discrepancies between inventory records and take action
  • Assist in developing process for sales to related company
  • Provide training related to inventory counts and receiving and shipping inventory as needed

 

Requirements

  • Secondary School Diploma required.
  •  2-5 years of direct work experience in purchasing / inventory function.
  • Direct working knowledge of operations and transportation management.
  • Strong knowledge of warehouse documentation, with good writing skills.
  • Strong written and verbal skills to communicate with all levels of the organization
  • Team leadership skills and work well under pressure
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Computer literate, including effective working skills of MS Word, Excel and e-mail

 

Physical Demands:

  • Able to move with ease throughout; sitting, standing, walking intervals.
  • A level of job-related stress.
  • Able to sit at a computer work station/ desk for minimum 3 hours intervals.

Human Resources

Human Resources & Payroll Administrator

Reports To: VP, Human Resources

 

Summary

The Human Resources and Payroll Administrator is responsible for assisting in multiple activities relating to company human resources functions. Reporting directly to the VP, Human Resources the HR administrator is responsible for a range of administrative duties within the Human Resources department.

Job Duties

  • Manage the daily administration of the HR department ensuring the highest levels of record-keeping and management of employee information
  • Provide effective communication and distribution of company information, and elevating issues as necessary to the appropriate person for resolution
  • Remain current with legislation and leading best practices in HR, taking the initiative to recommend changes that will improve existing systems and processes
  • Ensure professional and positive customer service delivery across all levels of the organization
  • Meet company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in compliance with company policies, procedures, legislation, and regulation.
  • Provide administrative support to the VP, Human Resources.
  • Assist with the health and safety committee, attend meetings, etc.
  • Assist with payroll data entering and backup and set up of new hires in the ADP system
  • Maintain communication with all departments and employees.
  • Assist with manage the Human Resources Database’s (ADP Cloud, Sunlife, RBC Insurance, etc) for to ensure accurate record management and employee file maintenance.
  • Support recruitment initiatives which include, posting jobs, screening resumes, new hire packages, etc.
  • Assist employee performance review program and distribute for completion through ADP
  • Miscellaneous filing and other clerical tasks as required.
  • Assist with all company events for improvement of morale and employee relations.
  • Participate in HR objectives
  • Compile and prepare reports as needed.
  • Payroll and Benefit Administration backup.
  • Attend weekly meetings.

 

Health & Safety: 

  • Assist with the health and safety program
  • Compile monthly workplace inspections for both Tasco and Goemans stores
  • Assist with WSIB claims and return to work program  
  • Maintain training records for CPR / First Aid, WHMIS, and security foundations program
  • Responsible for health and safety tips (once a month email promoting health and safety)
  • Ensure workers comply with the Act and Regulations an d advise workers of any Health & Safety hazards
  • Take every precaution reasonable for protection of workers
  • Follow up and advise on hazards in the workplace reported by workers
  • Ensure proper completion of reports and tracking all injuries in the Tracking Sheet.

 

Requirements

  • Minimum 1 - 3 years of related administration experience preferred within Human Resources
  • Results oriented
  • ADP payroll experience preferred
  • Excellent time management skills
  • Strong administrative skills
  • Ability to handle multi tasks under strict deadlines
  • Attention to detail and ability to maintain confidential information is critical
  • Strong knowledge of computer skills
  • Knowledge of payroll
  • Ability to prepare ad hoc reports using Microsoft Excel.
  • Must be able to handle confidential information in an ethical and professional manner.
  • Strong work ethic and positive team attitude.
  • Effective attention to detail and a high degree of accuracy.
  • Ability to respond appropriately in pressure situations with a calm and steady demeanor.
  • Able to effectively communicate both verbally and in writing.
  • Strong customer service focus.
  • Highly conscientious, along with an energetic and mature approach to his or her work.

 

 

Skills required to do the job:

  • Excellent interpersonal and organizational skills.
  • Excellent written and verbal communication skills.
  • Able to handle multi-tasking in a professional and organized environment.
  • Above average level of accuracy and detail-oriented.