Careers

Reports To: Store Manager

Location: Goemans Whitby

At Goemans, we are always accepting resumes for experienced Sales Professionals who are able to learn quickly and have a passion to drive immediate results. We are committed to helping you achieve your Sales career by providing on-going product training and support in order to deliver an exceptional customer experience and assist customers in finding their appliance needs.

Summary

The Sales Professional is responsible for producing sales and providing prompt, courteous and knowledgeable service to clients and customers. The Retail Sales Professional works with customers within the retail store location to deliver on sales targets, gross margins and high levels of customer satisfaction.  The Retail Sales Professional ensures that strong customer relationships are nurtured to grow revenue from existing accounts and executes new business strategy to ensure that sales targets are attained through new accounts.

Job Duties                                                                  

• Generate sales
• Greet customers and maintain a high level of customer service
• Ensure accuracy in all transactions, inventory, and procedures
• Maintain a high level of product and service knowledge
• Answer emails and phone calls in a timely fashion
• Work in partnership with Store Managers and other employees to maximize store sales and in-store presence
• Assist customer in making meaningful selections
• Enter customer orders into ePASS
• Conduct manufacture rep calls to build rapport and address concerns
• Research products and keep abreast of new product offers and their associated technical details.
• Confirm pricing and rebates and research product availability in ePASS
• Generate sales through personal contact with walk-in and or telephone customers, repeat customers and sales leads, presenting product models and explaining the modular process.
• Prepare comprehensive quotes for customers, and product specs for customers
• Maintain and enhance product knowledge
• Enter deposit and payment information accurately and handle cash sales as required
• Keep rebate information up to date
• Participate in all vendor training at the store level and off site.
• Participate in merchandising and promotional activities
• Achieve monthly, quarterly sales quotas and the objectives of employment.
• Participate in corporate marketing activities, such as conferences, home and trade shows and open house events, training, sales meetings, as required.
• Maintain a high level of product and service knowledge.
• Maintain a professional appearance, demeanor, and attitude at all times.
• Assist other sales reps in their ability to build long term relationships
• Keep the retail sales manager up to date on issues and concerns
• Be aware of and constantly strive to achieve targets for sales margin and warranties.
• Follow up and contact all quotes as requested by the Sale Manager
• Perform other duties as required.

Requirements

• Must have the ability to work in a fast-paced, dynamic environment
• Ability to make excellent sales to achieve performance in alignment with goals and objectives
• Excellent customer service skills, interpersonal, organizational and communication skills
• Motivated and creative team player
• Experience in Retail sales preferred
• Computer literate with proficiency using basic programs such as Windows and Outlook
• Strong knowledge of retail sales principles, methods, practices, and techniques.
• Strong problem identification and objection resolution skills.
• Able to build and maintain lasting relationships with customers.
• Exceptional verbal communication and presentation skills.
• Excellent listening skills.
• Strong written communication skills.
• Self motivated, with high energy and an engaging level of enthusiasm.
• Able to perform basic calculations and mathematical figures.
• Ability to occasionally travel and attend sales events or exhibits.
• Ability to work individually and as part of a team.
• High level of integrity and work ethic.

Physical Demands:

• Level of job-related stress.
• Able to sit at a computer work station/ desk for minimum 3 hours intervals.
• Able to move with ease throughout; sitting, standing, walking intervals.