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Careers

As one of Canada's largest independent appliance retailers, we are always on the lookout for talented individuals to join our ever-growing team. If you thrive in an exciting and dynamic environment, like to keep your finger on the pulse of emerging technologies, and are ready to take forty years of customer service excellence to the next level, then please attach your resume here.

We’d love to hear from you.

Goemans Appliances is dedicated to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). During the Recruitment process if you require accommodation for disability, please advise the Human Resources Department.

Sales

Appliance Sales Professional, Permanent Full Time

Reports To: Store Manager

Location: Vaughan, Stoney Creek, Whitby, Mississauga, Kitchener

At Goemans, we are always accepting resumes for experienced Sales Professionals who are able to learn quickly and have a passion to drive immediate results. We are committed to helping you achieve your Sales career by providing on-going product training and support in order to deliver an exceptional customer experience and assist customers in finding their appliance needs.

 

Summary

The Sales Professional is responsible for producing sales and providing prompt, courteous and knowledgeable service to clients and customers. The Retail Sales Professional works with customers within the retail store location to deliver on sales targets, gross margins and high levels of customer satisfaction.  The Retail Sales Professional ensures that strong customer relationships are nurtured to grow revenue from existing accounts and executes new business strategy to ensure that sales targets are attained through new accounts.

 

Job Duties                                                                  

  • Generate sales
  • Greet customers and maintain a high level of customer service
  • Ensure accuracy in all transactions, inventory, and procedures
  • Maintain a high level of product and service knowledge
  • Answer emails and phone calls in a timely fashion
  • Work in partnership with Store Managers and other employees to maximize store sales and in-store presence
  • Assist customer in making meaningful selections
  • Enter customer orders into ePASS
  • Conduct manufacture rep calls to build rapport and address concerns
  • Research products and keep abreast of new product offers and their associated technical details.
  • Confirm pricing and rebates and research product availability in ePASS
  • Generate sales through personal contact with walk-in and or telephone customers, repeat customers and sales leads, presenting product models and explaining the modular process.
  • Prepare comprehensive quotes for customers, and product specs for customers
  • Maintain and enhance product knowledge
  • Enter deposit and payment information accurately and handle cash sales as required
  • Keep rebate information up to date
  • Participate in all vendor training at the store level and off site.
  • Participate in merchandising and promotional activities
  • Achieve monthly, quarterly sales quotas and the objectives of employment.
  • Participate in corporate marketing activities, such as conferences, home and trade shows and open house events, training, sales meetings, as required.
  • Maintain a high level of product and service knowledge.
  • Maintain a professional appearance, demeanor, and attitude at all times.
  • Assist other sales reps in their ability to build long term relationships
  • Keep the retail sales manager up to date on issues and concerns
  • Be aware of and constantly strive to achieve targets for sales margin and warranties.
  • Follow up and contact all quotes as requested by the Sale Manager
  • Perform other duties as required.

 

Requirements

  • Must have the ability to work in a fast-paced, dynamic environment
  • Ability to make excellent sales to achieve performance in alignment with goals and objectives
  • Excellent customer service skills, interpersonal, organizational and communication skills
  • Motivated and creative team player
  • Experience in Retail sales preferred
  • Computer literate with proficiency using basic programs such as Windows and Outlook
  • Strong knowledge of retail sales principles, methods, practices, and techniques.
  • Strong problem identification and objection resolution skills.
  • Able to build and maintain lasting relationships with customers.
  • Exceptional verbal communication and presentation skills.
  • Excellent listening skills.
  • Strong written communication skills.
  • Self motivated, with high energy and an engaging level of enthusiasm.
  • Able to perform basic calculations and mathematical figures.
  • Ability to occasionally travel and attend sales events or exhibits.
  • Ability to work individually and as part of a team.
  • High level of integrity and work ethic.

 

Physical Demands:

  • Level of job-related stress.
  • Able to sit at a computer work station/ desk for minimum 3 hours intervals.
  • Able to move with ease throughout; sitting, standing, walking intervals.

District Manager

Reports To: Regional Manager
Supervises: Store Managers, Assistant Sales Manager, Store Admin, Sales Associates


Summary


The District Manager (DM) leads, manages and grows a superior retail management team across multiple store locations to deliver on sales targets, gross margins and a high level of customer satisfaction. Ensures that the strategic direction of the store matches the corporate direction. Guides store managers to build goals and objectives that ultimately drive results and enhance the customer experience. Participates and drives steering committee initiatives to ensure long-term business growth in accordance with the company’s core values.
The DM leads the sales system process to continually improve efficiency and effectiveness of the stores, with a large focus on the established policies and procedures being followed. Achieves and exceeds all financial and operational objectives which includes expense control, loss prevention, audits, checklists, weekly reports and effective execution of vendor promotions. The DM ensures a full pipeline; reporting is maintained; and adequate follow-up is conducted on quoted and written business. Coaches and develops staff to ensure high level performance while creating strength for future growth. Cultivates a healthy work-culture through positive recognition and creating an environment where opinions matter.
Extensive knowledge of inter-departmental processes, creates and maintains influence over the delivery of an extraordinary customer experience and builds a customer satisfaction culture. Makes sound business decisions and ensures effective communication by their management team to all staff to ensure alignment between the store and the corporate head office.

 

Job Duties

• Provides insightful and enthusiastic leadership to the store managers, store admin, assistant manager and store personnel to create positive attitudes, build supportive moral, and increase sales knowledge.
• Creates an environment that fosters open and continuous communication and information sharing across all departments.
• Acts as a resource for all store employees.
• Manages store expenses and operational performance to maximize store profit. Accountable to deliver on established operating budgets, store targets and goals.
• Trains and coaches sales managers on the sales process and ensure that they are coaching all sales reps on the sales process.
• Leads, develops and energize a high performance sales management team to achieve excellence in business results, through effective recruitment, coaching and performance management.
• Plans and prepares for sales meetings and staff communications.
• Ensure inventory accuracy, identify and resolve any potential inventory concerns.
• Manages and resolves complex and escalated customer issues while maintaining a high level of customer satisfaction.
• Monitors and reviews all activities related to sales, customer service and develops processes for continuous improvement.
• Works closely with field sales team for both KD and Commercial to build strong relationships and grow the business.
• Leads the sales management team, managing staffing and workflow issues, setting goals and conducting performance reviews.
• Maximize stores profitable revenue growth through customer loyalty and sales engagement.
• Ensures accuracy of all in-store transactions, administering a quality control process.
• Creates excitement and enthusiasm by bringing the banners to life at the retail level.
• Works with the heads of all functional areas to facilitate resolution of issues and foster teamwork.
• Defines, fosters and sets the tone for the corporate values and culture that includes a commitment to continuous process and business improvement.
• Ensures proper health and safety practices are being adhered to.
• Performs quality control of invoices in ePass, MCA and MVP2.0 portal
• Ensures accurate tracking of all partner referral invoices in a timely manner
• Conducts a store walk through to ensure presentation of store is up to expected standards and work towards resolution of any issues.

 

Supervisory Responsibilities


• Oversee day to day – Home base store and retail stores assigned
• Direct reports - store managers and store sales managers for specific locations (4+)
• Indirect reports – all store staff, sales associates and administrative staff for specific locations
• Hire and Terminate direct subordinates as per official HR policies and procedures. Able to make store level decisions around orders, selling price and returns within policies
• Oversee compliance with TG Appliance Group Inc.'s Employee Handbook, Staff Policies and Procedures Manual, and recommend additions to, and/or modification of the Manual and other operating policies and procedures of TG Appliance Group Inc. in conjunction with other members of the Senior Management Team.
• Cover off vacation and time off requirements for store managers at retail locations under the district and same banner.
• Manage, in conjunction with the Management Team, scheduling and performance of annual employee performance reviews
Requirements
• 5 years’ experience in a Store Manager or General Manager role preferably in a like industry.
• A minimum of 5+ years solution sales experience
• At least 2 years managing a sales force or managing an external dealer/channel
• Excellent account management skills
• A solid and verifiable track record of product or service selling, and a demonstrated ability to successfully meet and exceed monthly targets by generating new business
• Able to develop strong long-term strategic relationships with customers and have a history of excellence in sales with a moderate (months) sales cycle
• Strong negotiation skills and closing abilities
• A team player that leads with passion
• Strong interpersonal, communication and listening skills
• Excellent knowledge of the appliance industry
• Enthusiastic and highly motivated
• Results oriented
• Willingness and ability to exercise the authority entrusted in order to accomplish assigned duties and responsibilities
• Able to work independently, provide analysis and direction for improvement, and exercise judgement where supervision may be minimal


Physical Demands:


• Able to move with ease throughout; sitting, standing, walking intervals.
• A high level of job-related stress.
• Able to sit at a computer work station/ desk for minimum 3 hours intervals.
• The duties of this position require a combination of computer use, walking, standing and sitting throughout the day. In addition will have a lot of interaction with employees and customers as required.
• Able to work flexible shifts as business needs dictates, in a fast paced environment with continuous change.
• Able to work with many different teams simultaneously
• Comfortable working in a high stress environment where sales and budget targets must be achieved
• Hold a valid Driver’s license with access to a working car, able to drive moderate to long distances to store locations within the organization

• Participate in the Joint Health & Safety committee by bringing health and safety issues to the attention of the committee.

Installation

Installer Helper

Location: Kitchener  

Reports To: Installation Manager

Summary

The Installer Helper assists with appliance installations into customer’s homes, free of damages and done in a timely, safe and professional manner.  The Installers must communicate with coordinators to report any issues and completion of jobs, as well as communicate with customers on installation arrival times. 

Job Duties

  • Complete installations in customer homes without damage.
  • Ensure installations are completed safely.
  • Carefully deliver products into client kitchens.
  • Ensure supply’s on vans are maintained/maintenance/oil change appointments are booked.
  • Communicate with service and install department on jobs completed, issues or concerns
  • Complete all paperwork accurately through company iPads.
  • Drive install vehicle safely and appropriately. Keep clean inside and out.
  • Communicate with customers regarding arrival time and completion time
  • Follow up with outstanding installations, liaising with Installations and Distribution manager to resolve any issues.
  • Meet company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in compliance with company policies, procedures, legislation, regulation and directions, and identify non-compliance for resolution.
  • Participate and comply with all health and safety processes and initiatives to ensure that TG Appliance Group Inc. remains a safe workplace.
  • Complete other assigned tasks as required.
  • Be presentable and in company uniforms daily.

 

Requirements

  • High school diploma or GED, or an acceptable combination of education and experience.
  • 1 year appliance installation experience
  • Gas fitter licence (G2 or G3)
  • Excellent customer service skills
  • Strong interpersonal and communication skills
  • Ability to effectively use investigative questions techniques to resolve problems.
  • Attention to detail, and able to meet deadlines under time pressure
  • Ability to communicate persuasively with internal and external contacts with tact, courtesy, and confidentiality
  • Hold a valid Driver’s licence with access to a working car
  • Ability to perform in an environment with frequent interruptions and short deadlines.
  • Construction/Trades experience

 

Physical Demands:

  • Work is performed outside and in client’s homes.
  • Travel throughout Southern Ontario is required.
  • Vehicle requires sitting for extended periods, reaching, twisting, and full control of arms and legs.
  • Ability to lift heavy objects safely up to 200 lbs. with assisted devices.
  • Physical dexterity, good hand-eye coordination, full vision and depth perception.
  • Ladder work required should not be afraid of heights inside or out.

Manager – Precision Services

Reports To: Vice President, Operations

Supervises: 3 Direct, 30+ indirect

Summary

The Manager, Precision Services is responsible for the direct management and handling of all service functions at the organization’s installation level. This includes accountability for adherence to legislative, safety, and organizational policies and procedures. This role will manage 1 installation field manager, 1 Master Electrician, associated admin roles, and 15+ field crews. 

 

Job Duties

  • Responsible for the smooth execution of 12,000 home installations per year
  • Ownership of the installations P&L
  • Responsible for designing and managing customer experience through installation process
  • Work with install team to improve first time complete percentage by ensuring proper timing of site inspections, qualifying that site is ready for installation, ensuring installation is scheduled properly and completed on time
  • Improve system that allows installers to pick up more jobs if they have extra time in their day
  • Implement formal installer training program
  • Create and maintain a team with excellent customer service skills
  • Enforce corporate policies regarding security and safety in order to maintain a safe working environment.
  • Point person for escalated issues – ensure issues are resolved and when required speak with customer directly
  • Provide insightful and enthusiastic leadership to create positive attitudes, build supportive morale, and increase knowledge
  • Ensure employees are adequately trained and skilled to fulfil position duties
  • Ensure all employees are scheduling their workload appropriately and maximizing efficiency
  • Assist with interviewing, training, motivating, and supervising
  • Meet company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in compliance with company policies, procedures, legislation, regulation and directions, and identify non-compliance for resolution.
  • Other duties as required

 

Requirements

  • Post-secondary education required
  • 5+ years of direct work experience in a Manager role with final mile experience
  • 2+ years P&L ownership
  • Experience managing 3PLs, training, onboarding, contract negotiation
  • Direct working knowledge of operations and installation management
  • Direct knowledge of WHMIS and other safety systems.
  • Strong written and verbal skills to communicate with all levels of the organization
  • Team leadership skills and work well under pressure
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Computer literate, including effective working skills of MS Word, Excel, ePass and e-mail

Operations

Inventory Control Analyst

Reports To: Distribution Manager

Summary

The Inventory Control Analyst will be responsible for coordinating inventory counts and monitoring the movement of unboxed inventory.  They will also be accountable for monitoring temporary inventory locations, reporting on unboxed inventory locations to identify and address issues and investigating inventory issues.

 

Job Duties

  • Coordinate and conduct accurate inventory counts
  • Monitor inventory that is waiting for return authorizations to ensure units are returned on a timely basis
  • Monitor temporary inventory locations to ensure these locations are cleared out
  • Investigate units that have been sitting in locations longer than expected and take appropriate action
  • Work with product management to regularly identify inventory that should be written off, obtain appropriate approvals and coordinate delivery to scrap yard with transport team
  • Make action plans for unboxed inventory that cannot be returned and must be transferred to clearance centers or sold to a related company
  • Monitor and follow up on inventory that is not delivered in established timeframes (e.g. customer must take delivery within 30 days)
  • Manage repairs for damaged products as needed
  • Conduct periodic spot-checks of inventory levels
  • Identify discrepancies between inventory records and take action
  • Assist in developing process for sales to related company
  • Provide training related to inventory counts and receiving and shipping inventory as needed

 

Requirements

  • Secondary School Diploma required.
  •  2-5 years of direct work experience in purchasing / inventory function.
  • Direct working knowledge of operations and transportation management.
  • Strong knowledge of warehouse documentation, with good writing skills.
  • Strong written and verbal skills to communicate with all levels of the organization
  • Team leadership skills and work well under pressure
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Computer literate, including effective working skills of MS Word, Excel and e-mail

 

Physical Demands:

  • Able to move with ease throughout; sitting, standing, walking intervals.
  • A level of job-related stress.
  • Able to sit at a computer work station/ desk for minimum 3 hours intervals.

Supply and Demand Specialist

Department: Supply and Demand

 

Overview

The Supply and Demand Specialist (SDS) is primarily responsible for balancing inbound inventory to match outbound customer shipments. In this role you will make decisions about what to bring in, when to bring it and how much is needed.  SDS’s work closely with Supplier Reps and Order Desks, as well as the Kenco team in our warehouse to ensure accuracy in our Purchase Orders, ETA’s, shipping, and invoice pricing.  

 

Job Duties

  • Manage purchase decisions from weekly local fulfillment orders to maintain stock levels to meet immediate demand
  • Work with internal and external business teams to develop weekly orders, vendor-managed programs, and inventory analysis
  • Develop strategic relationships with vendors through regular conference calls and meetings to review the forecast, shipments, stock, backorders, EOL product transitions
  • Communicate with internal departments to resolve service-related issues to ensure orders / shipments and claims are processed in a timely manner
  • Ensure timely and accurate invoices are submitted to TG from suppliers, and work with internal accounting department to process those through our system, submitting claims back to suppliers for any overcharges
  • Maintain ETA dates in epass orders as best as possible, to inform other departments of expected supply arrival and disruption; work with the Order Coordinator Department if alternative stock is needed; work with the Warehouse Department (Kenco) to ensure receiving appointments are booked, and any short shipments are reported back to suppliers
  • Process credits from suppliers, communicate with Accounting to apply credit to correct GL account, and communicate with suppliers to ensure product return credits are processed in a timely manner
  • Other duties may be assigned as required.

 

 

Requirements

  • Advanced computer skills a must (Microsoft Excel / Word / PowerPoint)
  • University / College degree or equivalent work experience
  • Replenishment / forecasting experience preferred
  • Ability to work with complex Excel spreadsheets utilizing formulas, on a daily basis
  • Strong analytical and problem definition skills; high attention to detail.

 

Skills required to do the job:

  • Excellent interpersonal and organizational skills.
  • Excellent written and verbal communication skills.
  • Able to handle multi-tasking in a professional and organized environment.
  • Above average level of accuracy and detail-oriented.
  • Creative problem solving

Human Resources

Human Resources & Payroll Administrator

Reports To: VP, Human Resources

 

Summary

The Human Resources and Payroll Administrator is responsible for assisting in multiple activities relating to company human resources functions. Reporting directly to the VP, Human Resources the HR administrator is responsible for a range of administrative duties within the Human Resources department.

Job Duties

  • Manage the daily administration of the HR department ensuring the highest levels of record-keeping and management of employee information
  • Provide effective communication and distribution of company information, and elevating issues as necessary to the appropriate person for resolution
  • Remain current with legislation and leading best practices in HR, taking the initiative to recommend changes that will improve existing systems and processes
  • Ensure professional and positive customer service delivery across all levels of the organization
  • Meet company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in compliance with company policies, procedures, legislation, and regulation.
  • Provide administrative support to the VP, Human Resources.
  • Assist with the health and safety committee, attend meetings, etc.
  • Assist with payroll data entering and backup and set up of new hires in the ADP system
  • Maintain communication with all departments and employees.
  • Assist with manage the Human Resources Database’s (ADP Cloud, Sunlife, RBC Insurance, etc) for to ensure accurate record management and employee file maintenance.
  • Support recruitment initiatives which include, posting jobs, screening resumes, new hire packages, etc.
  • Assist employee performance review program and distribute for completion through ADP
  • Miscellaneous filing and other clerical tasks as required.
  • Assist with all company events for improvement of morale and employee relations.
  • Participate in HR objectives
  • Compile and prepare reports as needed.
  • Payroll and Benefit Administration backup.
  • Attend weekly meetings.

 

Health & Safety: 

  • Assist with the health and safety program
  • Compile monthly workplace inspections for both Tasco and Goemans stores
  • Assist with WSIB claims and return to work program  
  • Maintain training records for CPR / First Aid, WHMIS, and security foundations program
  • Responsible for health and safety tips (once a month email promoting health and safety)
  • Ensure workers comply with the Act and Regulations an d advise workers of any Health & Safety hazards
  • Take every precaution reasonable for protection of workers
  • Follow up and advise on hazards in the workplace reported by workers
  • Ensure proper completion of reports and tracking all injuries in the Tracking Sheet.

 

Requirements

  • Minimum 1 - 3 years of related administration experience preferred within Human Resources
  • Results oriented
  • ADP payroll experience preferred
  • Excellent time management skills
  • Strong administrative skills
  • Ability to handle multi tasks under strict deadlines
  • Attention to detail and ability to maintain confidential information is critical
  • Strong knowledge of computer skills
  • Knowledge of payroll
  • Ability to prepare ad hoc reports using Microsoft Excel.
  • Must be able to handle confidential information in an ethical and professional manner.
  • Strong work ethic and positive team attitude.
  • Effective attention to detail and a high degree of accuracy.
  • Ability to respond appropriately in pressure situations with a calm and steady demeanor.
  • Able to effectively communicate both verbally and in writing.
  • Strong customer service focus.
  • Highly conscientious, along with an energetic and mature approach to his or her work.

 

 

Skills required to do the job:

  • Excellent interpersonal and organizational skills.
  • Excellent written and verbal communication skills.
  • Able to handle multi-tasking in a professional and organized environment.
  • Above average level of accuracy and detail-oriented.

Administration

Order Coordinator

Location: Remotely / Hybrid (Brampton)
Salary: $42,000 + bonus
Benefits: Health & dental benefit package

We are looking for good communicators who want to learn how things work and then share their knowledge with our customers. If you are patient, empathetic, attentive, have a positive attitude, like to see things through to completion and take care of people at the same time, let’s talk!

We believe that rather than spreading yourself too thin, it’s better to do one thing, really, really well. Our customers mean the world to us, and our Order Coordinators help us take care of them from the minute after they make their purchase up until their delivery. We want to make sure our customers know that their order is in good hands, so we communicate with them regularly by SMS and email through our communication platform.

Our Order Coordinators respond to customer questions about delivery and installation, update delivery dates in our system, teach customers about what they can expect during their order fulfillment process and make our customers feel cared for and confident that we will live up to our promises.

Job Duties

  • Answer customer questions about stock availability via telephone, email or text
  • Schedule deliveries, installations, confirm dates, address and any other important information
  • Provide superior customer service to customers in a friendly and upbeat manner
  • Investigate and troubleshoot customer service issues as necessary
  • Provide information about Company products and services, charges and service conditions, and service availability
  • Update the system with accurate notes regarding transactions
  • Conduct call-backs to ensure customer satisfaction, as necessary
  • Work within our CRM (Hubspot) as necessary
  • Back up for Head Office reception as required
  • Other duties may be assigned as required

Requirements

  • Secondary School Diploma required
  • 2 years' experience in an Administrative or Customer Service role preferred
  • Strong Team player
  • Strong customer service and troubleshooting skills
  • Excellent attendance
  • Able to effectively communicate both verbally and in writing
  • Able to work well under pressure
  • Strong attention to detail
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Computer literate, including effective working skills of MS Word, Excel, MS Teams and e-mail
  • Hubspot knowledge and experience is an asset
  • Proven data entry and typing skills

Marketing

Social Media Specialist

Department: Marketing

Reports To: Content Marketing Manager

Summary

We are looking for an outgoing, creative writer who is passionate about Social Media! Do you love writing blogs and engaging with people on social platforms? Are you passionate about the brands you follow online? Do you have a fascination with the world of Social Media? Are you organized, flexible and a personable? If you said YES to these things, then this job is for you!
Goemans is looking for a Social Media Specialist to round our energetic team of dedicated marketers.

The Social Media Specialist will be responsible for developing, implementing and managing social media content for Goemans brands on multiple social media channels. Community engagement and providing analytics will be required. You will also be responsible for creating additional written content such as blogs, newsletters, buying guides and some graphic elements where needed.

Important: Please include with your resume a short paragraph identifying a company whose social media presence you admire and why. Only applications with this element will be considered.

Responsibilities:

• Execute and manage day-to-day operations for two brands social media presence on various social media platforms
• Monitor, engage and respond to social media comments on all channels
• Write relevant content for brand blogs monthly and longer form content when required
• Design, create and deploy monthly newsletters
• Prepare analytics reports on social media platforms monthly
• Develop creative graphics for social channels where needed
• Collaborate with various departments to support brands needs where appropriate
• Provide feedback and input on written elements across departments
• Support Marketing initiatives with Social Media content and Ads
• Support the Kitchen Design Team with social media and newsletter content
• Support the Director of Marketing with Public Relations & Influencer initiatives
• Assist with responding to online reviews and online customer service support


Qualifications:

• Minimum of two years’ experience in social media and community management
• Post-secondary education in social media, communications or English
• Displays in-depth knowledge of various social media platforms
• Experience with developing and deploying Facebook Ads
• Extensive experience managing multiple social media channels simultaneously
• Some experience with social media content deployment strategy
• Direct experience working with social media analytics platforms
• A proven track record of very strong writing skills
• Some experience in the appliance or retail industry preferred
• A good understanding of graphic design
• Some experience with graphic design platforms such as illustrator, Canva or similar
• A good understanding of basic website and blog functionality


Skills required to do the job:

• Excellent interpersonal and organizational skills
• Excellent written and verbal communication skills
• Able to handle multi-tasking in a professional and organized environment
• Above average level of accuracy and detail oriented
• Valid Driver’s license and regular access to a vehicle

 

Customer Service

Builder Customer Service Representative, Permanent Full-Time

Reports To: Builder Administration Manager


Summary

The Customer Service Representative (CSR) provides professional and courteous service and resolves customer issues in a timely and efficient manner.  The Customer Service Representative is responsible for serving customers in via the telephone. The CSR is accountable for dealing with customer complaints, inquiries and processing transactions. The CSR provides positive company experiences to all customers.

 

Job Duties

  • Provide superior customer service in the phone and for in-office visits, maintaining a friendly and professional demeanor at all times.
  • Review and confirm all details related to the customer issue (eg. Invoice, customer, product, issue, manufacturer’s warranty, non-warranty).
  • Research and resolve customer problems, acting as the customer liaison between other departments when necessary
  • Resolve or escalate customer concerns related to parts needed, manufacturer’s involvement, back orders due to parts, or delivery issues.
  • Booking Service calls under manufactures warranty and extended warranty, ensure all information is correct with full name and address
  • Review extended warranty submissions.
  • Input tracking data to capture quality control.
  • Assist customers in getting an RA (Return Authorization) from the manufacturer should the appliance be damaged, defected or serviced multiple times as per an authorized service centre.
  • Assist a customer in obtaining compensation i.e. damage allowance or gift certificates if they are willing to keep the product
  • Assist customers in getting any missing parts or manuals upon delivery either through specified parts distributor or manufacturer.
  • Complete paper work for customer exchanges or returning a product
  • Update customer notepad in the system to record all calls to customer service
  • Locate original orders including quotes and any packing slips should the customer claim they have received something in error
  • Locate original paperwork should a customer want to renew warranty.
  • Locate authorized service centres, should one not be listed for a particular area within Ontario.
  • Complete follow up calls.
  • Process necessary paperwork to rebate customer service charges
  • Complete other assigned tasks as required.

Requirements

  • Secondary School Diploma required.
  • 2 years customer service experience in appliance industry an asset
  • Strong Team player
  • Strong customer service and troubleshooting skills
  • Ability to perform in an environment with frequent interruptions and short deadlines.
  • Positive, friendly demeanor.
  • Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
  • Ability to effectively use investigative questions techniques to resolve problems.
  • Attention to detail, and able to meet deadlines under time pressure.
  • Able to effectively communicate both verbally and in writing
  • Able to work well under pressure
  • Strong attention to detail
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Computer literate, including effective working skills of MS Word, Excel and e-mail
  • Proven data entry and typing skills
  • Professional appearance and manners

 

 

Skills required to do the job:

 

  • Excellent interpersonal and organizational skills.
  • Excellent written and verbal communication skills.
  • Able to handle multi-tasking in a professional and organized environment.
  • Above average level of accuracy and detail-oriented.

 

           

Finance

Accounts Receivable Associate

Position Title: Accounting Associate (2 days in office, 3 days remote)

Location: Brampton              

Summary

The Accounting Associate will be responsible for the administration of various banking duties within the finance department as well as billing and collecting on supplier programs (various rebates etc). These functions would include multiple bank reconciliations and maintaining related outstanding cheque and deposit listings, preparation of monthly supplier statements, as well as ongoing follow up. Other responsibilities include preparing corresponding bank journal entries and maintaining organized bank support files. Other duties may be assigned as necessary.

 

Job Duties

  • Prepare daily and monthly bank reconciliations
  • Prepare bank journal entries
  • Update outstanding cheque list to reflect cashed, voided and issued cheques
  • Perform banking tasks and maintain cheque inventory
  • Prepare bank deposits
  • Investigation and follow up of unknown bank statement debits and credits
  • Maintain an organized filing system for all appropriate banking documents
  • Communicate with internal stakeholders from various departments
  • Verify and process customer refunds
  • Prepare and bill for supplier programs, as well as follow up on outstanding amounts
  • Assistance in balancing store deposits
  • Serve as a back-up for various accounting and administrative functions
  • Perform other duties as assigned

 

Requirements

  • Post Secondary Degree or Diploma in Business Administration, Finance, Accounting or other related field.
  • Three (3) years of experience in accounts receivable and general bookkeeping.
  • Strong working knowledge of bank reconciliation and accounts receivable functions.
  • Effective attention to detail and a high degree of accuracy.
  • High level of integrity, confidentially, and accountability.
  • Strong work ethic and positive team attitude.
  • Sound analytical thinking, planning, prioritization, and execution skills.
  • Experience with accounting and reporting systems.
  • Perform mathematical computations accurately and quickly.
  • Proficiency with accounting software and spreadsheet programs and applications an asset.
  • Ability to respond appropriately in pressure situations with a calm and steady demeanor.
  • Able to effectively communicate both verbally and in writing.
  • Able to build and maintain lasting relationships with other departments
  • Strong problem identification and problem resolution skills.
  • High level of proficiency with Microsoft Office productivity suite, particularly Excel