Careers

Reports To: Store Manager

Location: Vaughan, Stoney Creek, Whitby, Mississauga, Kitchener

At Goemans, we are always accepting resumes for experienced Sales Professionals who are able to learn quickly and have a passion to drive immediate results. We are committed to helping you achieve your Sales career by providing on-going product training and support in order to deliver an exceptional customer experience and assist customers in finding their appliance needs.

Summary

The Sales Professional is responsible for producing sales and providing prompt, courteous and knowledgeable service to clients and customers. The Retail Sales Professional works with customers within the retail store location to deliver on sales targets, gross margins and high levels of customer satisfaction.  The Retail Sales Professional ensures that strong customer relationships are nurtured to grow revenue from existing accounts and executes new business strategy to ensure that sales targets are attained through new accounts.

Job Duties                                                                  

• Generate sales
• Greet customers and maintain a high level of customer service
• Ensure accuracy in all transactions, inventory, and procedures
• Maintain a high level of product and service knowledge
• Answer emails and phone calls in a timely fashion
• Work in partnership with Store Managers and other employees to maximize store sales and in-store presence
• Assist customer in making meaningful selections
• Enter customer orders into ePASS
• Conduct manufacture rep calls to build rapport and address concerns
• Research products and keep abreast of new product offers and their associated technical details.
• Confirm pricing and rebates and research product availability in ePASS
• Generate sales through personal contact with walk-in and or telephone customers, repeat customers and sales leads, presenting product models and explaining the modular process.
• Prepare comprehensive quotes for customers, and product specs for customers
• Maintain and enhance product knowledge
• Enter deposit and payment information accurately and handle cash sales as required
• Keep rebate information up to date
• Participate in all vendor training at the store level and off site.
• Participate in merchandising and promotional activities
• Achieve monthly, quarterly sales quotas and the objectives of employment.
• Participate in corporate marketing activities, such as conferences, home and trade shows and open house events, training, sales meetings, as required.
• Maintain a high level of product and service knowledge.
• Maintain a professional appearance, demeanor, and attitude at all times.
• Assist other sales reps in their ability to build long term relationships
• Keep the retail sales manager up to date on issues and concerns
• Be aware of and constantly strive to achieve targets for sales margin and warranties.
• Follow up and contact all quotes as requested by the Sale Manager
• Perform other duties as required.

Requirements

• Must have the ability to work in a fast-paced, dynamic environment
• Ability to make excellent sales to achieve performance in alignment with goals and objectives
• Excellent customer service skills, interpersonal, organizational and communication skills
• Motivated and creative team player
• Experience in Retail sales preferred
• Computer literate with proficiency using basic programs such as Windows and Outlook
• Strong knowledge of retail sales principles, methods, practices, and techniques.
• Strong problem identification and objection resolution skills.
• Able to build and maintain lasting relationships with customers.
• Exceptional verbal communication and presentation skills.
• Excellent listening skills.
• Strong written communication skills.
• Self motivated, with high energy and an engaging level of enthusiasm.
• Able to perform basic calculations and mathematical figures.
• Ability to occasionally travel and attend sales events or exhibits.
• Ability to work individually and as part of a team.
• High level of integrity and work ethic.

Physical Demands:

• Level of job-related stress.
• Able to sit at a computer work station/ desk for minimum 3 hours intervals.
• Able to move with ease throughout; sitting, standing, walking intervals.

Reports To: Retail Store Manager/District Manager

Supervises: Sales Associates

Summary

The Assistant Store Manager (ASM) supports the Store Manager with managing the retail store.  They work closely with both the Store Administrator and the sales team to contribute to the overall store success. The ASM helps create a culture focused on the execution of a superior customer experience, and professional standards as defined by TG Appliance Group Inc.

They focus on understanding and maintaining the company’s core values and the execution of established policies and procedures. Learning all aspects of the in store experience and requirements to keep the store successful.

Demonstrates a broad range of skills for a highly effective manager, trainer, coach and motivator with strong retail leadership. A process oriented and quality minded individual that also possesses the ability to bring people together in order to reach a common goal.  Shares the responsibility for achieving sales and budget metrics through effective leadership, decision making and judgement.

A collaborator, innovator and team leader. Leads, influences and develops exceptional relationships with our customers, all store personnel, corporate and vendor partners. Connects and communicates with others with a comfortable and authentic approach. A highly motivated individual who thrives in an ambiguous and ever-changing environment, always up for a challenge and inspiring others to learn and think differently.

Job Responsibilities:

• Shared responsibility for the achievement of store sales goals and performance metrics through the execution of strategies and team performance management.
• Maximize profitability by exceeding store sales plan, KPI goals and driving store sales targets for the sales team; ensures process-controls are consistently and correctly managed
• Serve as the lead example in providing premium customer experience and builds relationships with our consumers
• Creates a “Selling Culture” ensures sales-associates are trained in the “TG Customer Experience”, participate in all vendor training programs and contemporary engagement / selling techniques.
• Thinks innovatively, acts strategically and creates a culture of customer-focused team members who deliver a world-class experience each and every day.
• Helps recruit, coach and develop sales staff, encourages and monitors team development; mentor, lead, and encourage collective team to succeed.
• Maintains high standards of visual merchandising and brand presentation throughout the selling floor; oversee store merchandising and responsible to maintain store look and feel in a compelling and exciting manner, while in accordance with company directives
• Study market research and trends to determine consumer demand, potential sales volumes and effect of competitors’ operations on sales
• Co-manage along with Store Manager/District Manager optimal staffing and scheduling that meets store operational requirements, being responsive to traffic and business changes, while achieving all KPI’s and company goals
• Participates in sales staffing decisions including employment, discipline, training, termination with guidance from the HR department.
• Ensure proper training for all staff levels and recognize top talent for succession planning; supports all sales associates relations to create and foster a productive sales-force.
• Works in tandem with Store Manager to set work schedules and monitor staff performance
• Works in tandem with Store Administrator to understand and be able to support all administrative functions when required, to ensure time sensitive store and HQ needs are met.
• Is aware of and monitors compliance to MSP programs

Requirements

• 2 -5 years of related retail sales experience; bachelor’s degree preferred
• Experience in an Assistant Management position preferred
• Demonstrated ability to effectively lead, direct, and train others in a retail setting
• Demonstrated track record of improving sales figures and KPI achievements with a strong understanding of retail profit measures and the ability to exceed sales and expense goals
• Ability to work a flexible schedule to meet the demands of a retail business & consumer to include regular nights, weekends, and holidays
• The ability to communicate effectively with all levels
• Carry, push, pull up to 30 pounds

Skills required to do the job:

• Excellent interpersonal and organizational skills.
• Excellent written and verbal communication skills.
• Able to handle multi-tasking in a professional and organized environment.
• Above average level of accuracy and detail-oriented.

Location: Kitchener  

Reports To: Installation Manager

Summary

The Installer Helper assists with appliance installations into customer’s homes, free of damages and done in a timely, safe and professional manner.  The Installers must communicate with coordinators to report any issues and completion of jobs, as well as communicate with customers on installation arrival times. 

Job Duties

• Complete installations in customer homes without damage.
• Ensure installations are completed safely.
• Carefully deliver products into client kitchens.
• Ensure supply’s on vans are maintained/maintenance/oil change appointments are booked.
• Communicate with service and install department on jobs completed, issues or concerns
• Complete all paperwork accurately through company iPads.
• Drive install vehicle safely and appropriately. Keep clean inside and out.
• Communicate with customers regarding arrival time and completion time
• Follow up with outstanding installations, liaising with Installations and Distribution manager to resolve any issues.
• Meet company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in compliance with company policies, procedures, legislation, regulation and directions, and identify non-compliance for resolution.
• Participate and comply with all health and safety processes and initiatives to ensure that TG Appliance Group Inc. remains a safe workplace.
• Complete other assigned tasks as required.
• Be presentable and in company uniforms daily.

Requirements

• High school diploma or GED, or an acceptable combination of education and experience.
• 1 year appliance installation experience
• Gas fitter licence (G2 or G3)
• Excellent customer service skills
• Strong interpersonal and communication skills
• Ability to effectively use investigative questions techniques to resolve problems.
• Attention to detail, and able to meet deadlines under time pressure
• Ability to communicate persuasively with internal and external contacts with tact, courtesy, and confidentiality
• Hold a valid Driver’s licence with access to a working car
• Ability to perform in an environment with frequent interruptions and short deadlines.
• Construction/Trades experience

Physical Demands:

• Work is performed outside and in client’s homes.
• Travel throughout Southern Ontario is required.
• Vehicle requires sitting for extended periods, reaching, twisting, and full control of arms and legs.
• Ability to lift heavy objects safely up to 200 lbs. with assisted devices.
• Physical dexterity, good hand-eye coordination, full vision and depth perception.
• Ladder work required should not be afraid of heights inside or out.

Department: Order Coordination Department

Reports To: Client Services Team Lead (Before Delivery)

Summary

The Order Coordinator is required to provide a high level of customer service to TG Appliance Group customers at all times while striving to achieve business targets through superior telephone and communications skills.  The Order Coordinator is responsible for the product inquires, deliveries and services.  Integrity, vision, professionalism and passion are key components of this position and other duties may be assigned as necessary.

Job Duties

• Answer customer questions about stock availability via telephone, email or text
• Schedule deliveries, installations, confirm dates, address and any other important information
• Provide superior customer service to customers in a friendly and upbeat manner
• Ensure all orders are paid before scheduling delivery date
• Investigate and troubleshoot customer service issues as necessary
• Contact customers based on their preferred communication at specific order touch points
• Appropriately communicate brand identity and corporate position
• Provide information about Company products and services, charges and service conditions, and service availability
• Update the system with accurate notes regarding transactions
• Conduct call-backs to ensure customer satisfaction, as necessary
• Work within our CRM (Hubspot) as necessary
• Contact customers that have back ordered product on their invoice and assist in providing a solution
• Back up for Head Office reception as required
• Other duties may be assigned as required

Requirements

• Secondary School Diploma required
• 2 years' experience in an Administrative or Customer Service role preferred

• Strong Team player
• Strong customer service and troubleshooting skills
• Excellent attendance
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, MS Teams and e-mail
• Hubspot knowledge and experience is an asset
• Proven data entry and typing skills
• Professional appearance and manners
• Any other duties as required by the Manger

Skills required to do the job:

• Excellent interpersonal and organizational skills
• Excellent written and verbal communication skills
• Able to handle multi-tasking in a professional and organized environment
• Above average level of accuracy and detail-oriented

Reports To: Director, Client Relations

Summary

The Customer Service Representative (CSR) provides professional and courteous service and resolves customer issues in a timely and efficient manner. The Customer Service Representative is responsible for serving customers in via the telephone. The CSR is accountable for dealing with customer complaints, inquiries, and processing transactions. The CSR provides positive company experiences to all customers.

Job Duties

• Provide superior customer service in the phone and for in-office visits, maintaining a friendly and professional demeanor at all times.
• Review and confirm all details related to the customer issue (eg. Invoice, customer, product, issue, manufacturer’s warranty, non-warranty).
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary
• Resolve or escalate customer concerns related to parts needed, manufacturer’s involvement, back orders due to parts, or delivery issues.
• Booking Service calls under manufactures warranty and extended warranty, ensure all information is correct with full name and address
• Review extended warranty submissions.
• Input tracking data to capture quality control.
• Assist customers in getting an RA (Return Authorization) from the manufacturer should the appliance be damaged, defected or serviced multiple times as per an authorized service centre.
• Assist a customer in obtaining compensation i.e. damage allowance or gift certificates if they are willing to keep the product
• Assist customers in getting any missing parts or manuals upon delivery either through specified parts distributor or manufacturer.
• Complete paper work for customer exchanges or returning a product
• Update customer notepad in the system to record all calls to customer service
• Locate original orders including quotes and any packing slips should the customer claim they have received something in error
• Locate original paperwork should a customer want to renew warranty.
• Locate authorized service centers, should one not be listed for a particular area within Ontario.
• Complete follow up calls.
• Process necessary paperwork to rebate customer service charges
• Complete other assigned tasks as required.

Requirements

• Secondary School Diploma required.
• 2 years customer service experience in appliance industry an asset
• Strong Team player
• Strong customer service and troubleshooting skills
• Ability to perform in an environment with frequent interruptions and short deadlines.
• Positive, friendly demeanor.
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
• Ability to effectively use investigative questions techniques to resolve problems.
• Attention to detail, and able to meet deadlines under time pressure.
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel and e-mail
• Proven data entry and typing skills
• Professional appearance and manners

Skills required to do the job:

• Excellent interpersonal and organizational skills.
• Excellent written and verbal communication skills.
• Able to handle multi-tasking in a professional and organized environment.
• Above average level of accuracy and detail-oriented.