Careers

Reports To: Store Manager

Location: Goemans Whitby

At Goemans, we are always accepting resumes for experienced Sales Professionals who are able to learn quickly and have a passion to drive immediate results. We are committed to helping you achieve your Sales career by providing on-going product training and support in order to deliver an exceptional customer experience and assist customers in finding their appliance needs.

Summary

The Sales Professional is responsible for producing sales and providing prompt, courteous and knowledgeable service to clients and customers. The Retail Sales Professional works with customers within the retail store location to deliver on sales targets, gross margins and high levels of customer satisfaction.  The Retail Sales Professional ensures that strong customer relationships are nurtured to grow revenue from existing accounts and executes new business strategy to ensure that sales targets are attained through new accounts.

Job Duties                                                                  

• Generate sales
• Greet customers and maintain a high level of customer service
• Ensure accuracy in all transactions, inventory, and procedures
• Maintain a high level of product and service knowledge
• Answer emails and phone calls in a timely fashion
• Work in partnership with Store Managers and other employees to maximize store sales and in-store presence
• Assist customer in making meaningful selections
• Enter customer orders into ePASS
• Conduct manufacture rep calls to build rapport and address concerns
• Research products and keep abreast of new product offers and their associated technical details.
• Confirm pricing and rebates and research product availability in ePASS
• Generate sales through personal contact with walk-in and or telephone customers, repeat customers and sales leads, presenting product models and explaining the modular process.
• Prepare comprehensive quotes for customers, and product specs for customers
• Maintain and enhance product knowledge
• Enter deposit and payment information accurately and handle cash sales as required
• Keep rebate information up to date
• Participate in all vendor training at the store level and off site.
• Participate in merchandising and promotional activities
• Achieve monthly, quarterly sales quotas and the objectives of employment.
• Participate in corporate marketing activities, such as conferences, home and trade shows and open house events, training, sales meetings, as required.
• Maintain a high level of product and service knowledge.
• Maintain a professional appearance, demeanor, and attitude at all times.
• Assist other sales reps in their ability to build long term relationships
• Keep the retail sales manager up to date on issues and concerns
• Be aware of and constantly strive to achieve targets for sales margin and warranties.
• Follow up and contact all quotes as requested by the Sale Manager
• Perform other duties as required.

Requirements

• Must have the ability to work in a fast-paced, dynamic environment
• Ability to make excellent sales to achieve performance in alignment with goals and objectives
• Excellent customer service skills, interpersonal, organizational and communication skills
• Motivated and creative team player
• Experience in Retail sales preferred
• Computer literate with proficiency using basic programs such as Windows and Outlook
• Strong knowledge of retail sales principles, methods, practices, and techniques.
• Strong problem identification and objection resolution skills.
• Able to build and maintain lasting relationships with customers.
• Exceptional verbal communication and presentation skills.
• Excellent listening skills.
• Strong written communication skills.
• Self motivated, with high energy and an engaging level of enthusiasm.
• Able to perform basic calculations and mathematical figures.
• Ability to occasionally travel and attend sales events or exhibits.
• Ability to work individually and as part of a team.
• High level of integrity and work ethic.

Physical Demands:

• Level of job-related stress.
• Able to sit at a computer work station/ desk for minimum 3 hours intervals.
• Able to move with ease throughout; sitting, standing, walking intervals.

Location: GTA & London

Reports To: Installation Manager

Summary

The Installer Helper assists with appliance installations into customer’s homes, free of damages and done in a timely, safe and professional manner.  The Installers must communicate with coordinators to report any issues and completion of jobs, as well as communicate with customers on installation arrival times. 

Job Duties

• Complete installations in customer homes without damage.
• Ensure installations are completed safely.
• Carefully deliver products into client kitchens.
• Ensure supply’s on vans are maintained/maintenance/oil change appointments are booked.
• Communicate with service and install department on jobs completed, issues or concerns
• Complete all paperwork accurately through company iPads.
• Drive install vehicle safely and appropriately. Keep clean inside and out.
• Communicate with customers regarding arrival time and completion time
• Follow up with outstanding installations, liaising with Installations and Distribution manager to resolve any issues.
• Meet company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in compliance with company policies, procedures, legislation, regulation and directions, and identify non-compliance for resolution.
• Participate and comply with all health and safety processes and initiatives to ensure that TG Appliance Group Inc. remains a safe workplace.
• Complete other assigned tasks as required.
• Be presentable and in company uniforms daily.

Requirements

• High school diploma or GED, or an acceptable combination of education and experience.
• 1 year appliance installation experience
• Gas fitter licence (G2 or G3)
• Excellent customer service skills
• Strong interpersonal and communication skills
• Ability to effectively use investigative questions techniques to resolve problems.
• Attention to detail, and able to meet deadlines under time pressure
• Ability to communicate persuasively with internal and external contacts with tact, courtesy, and confidentiality
• Hold a valid Driver’s licence with access to a working car
• Ability to perform in an environment with frequent interruptions and short deadlines.
• Construction/Trades experience

Physical Demands:

• Work is performed outside and in client’s homes.
• Travel throughout Southern Ontario is required.
• Vehicle requires sitting for extended periods, reaching, twisting, and full control of arms and legs.
• Ability to lift heavy objects safely up to 200 lbs. with assisted devices.
• Physical dexterity, good hand-eye coordination, full vision and depth perception.
• Ladder work required should not be afraid of heights inside or out.

Reports To: Installation Manager

Summary

The Installer Helper assists with appliance installations into customer’s homes, free of damages and done in a timely, safe and professional manner.  The Installers must communicate with coordinators to report any issues and completion of jobs, as well as communicate with customers on installation arrival times. 

Job Duties

• Complete installations in customer homes without damage.
• Ensure installations are completed safely.
• Carefully deliver products into client kitchens.
• Ensure supply’s on vans are maintained/maintenance/oil change appointments are booked.
• Communicate with service and install department on jobs completed, issues or concerns
• Complete all paperwork accurately through company iPads.
• Drive install vehicle safely and appropriately. Keep clean inside and out.
• Communicate with customers regarding arrival time and completion time
• Follow up with outstanding installations, liaising with Installations and Distribution manager to resolve any issues.
• Meet company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in compliance with company policies, procedures, legislation, regulation and directions, and identify non-compliance for resolution.
• Participate and comply with all health and safety processes and initiatives to ensure that TG Appliance Group Inc. remains a safe workplace.
• Complete other assigned tasks as required.
• Be presentable and in company uniforms daily.

Requirements

• High school diploma or GED, or an acceptable combination of education and experience.
• 1 year appliance installation experience
• Gas fitter license (G2 or G3)
• Excellent customer service skills
• Strong interpersonal and communication skills
• Ability to effectively use investigative questions techniques to resolve problems.
• Attention to detail, and able to meet deadlines under time pressure
• Ability to communicate persuasively with internal and external contacts with tact, courtesy, and confidentiality
• Hold a valid Driver’s licence with access to a working car
• Ability to perform in an environment with frequent interruptions and short deadlines.
• Construction/Trades experience

Physical Demands:

• Work is performed outside and in client’s homes.
• Travel throughout Southern Ontario is required.
• Vehicle requires sitting for extended periods, reaching, twisting, and full control of arms and legs.
• Ability to lift heavy objects safely up to 200 lbs. with assisted devices.
• Physical dexterity, good hand-eye coordination, full vision and depth perception.
• Ladder work required should not be afraid of heights inside or out.

Department: Installations Admin

Reports To: Installations Admin Team Lead Summary

Summary

The Installations Administrator is responsible for servicing customers via the telephone. They are accountable for setting up Installation appointments, handling customer complaints, inquiries and processing transactions. The Installations Administrator provides a professional and positive company experience to all customers.

Job Duties

• Book delivery and installation appointments with customers through phone and email

• Review delivery and installations booked for accuracy of information and site readiness while also identifying any special needs required

• Ensure all orders are paid prior to any scheduling

• Update invoice documents and notepad in the internal computer system to record inquiries and actions taken by the installation department

• Respond to all inquiries from other departments with respect to file reviews and asap requests in an efficient and respectful manner

• Act as a point of contact for the department

• Investigate and troubleshoot customer service issues and damage claims as necessary

• Provide quotes for installations and assist with any administrative work

• Manage tasks, resources and priorities, to best meet the needs of our external and internal clients

• Complete quality checks for upcoming appointments to ensure site readiness and sale accuracy

• Work with the sales associates to ensure the customer’s needs are taken care of

• Monitor and address any issues within the installation inbox

• Assist customers and technicians with questions or concerns regarding their invoice.

• Use provided tools to monitor driver and technician locations and progress to forecast remaining durations and anticipate any potential issues for upcoming appointments

• Update the system with accurate notes regarding transactions

• Prioritize multiple competing requests while maintaining a high level of service

• Other related duties as requested by the Manager

Requirements

• Secondary School Diploma or equivalent

• 2-5 years' experience in Customer Service preferred.

• Strong customer service and troubleshooting skills

• Able to effectively communicate both verbally and in writing

• Able to work well under pressure dealing with escalated calls in a busy work role

• Strong attention to detail

• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

• Computer literate, including effective working skills of MS Word, Excel and e-mail

• Proven data entry and typing skills

Reports To: Installations Admin Team Lead Summary

The Routing Coordinator is responsible for servicing customers via the telephone. They are accountable for setting up Installation appointments, handling customer complaints, inquiries and processing transactions. The Routing Coordinator provides a professional and positive company experience to all customers.

Job Duties

• Book delivery and installation appointments with customers through phone and email

• Review delivery and installations booked for accuracy of information and site readiness while also identifying any special needs required

• Ensure all orders are paid prior to any scheduling

• Update invoice documents and notepad in the internal computer system to record inquiries and actions taken by the installation department

• Respond to all inquiries from other departments with respect to file reviews and asap requests in an efficient and respectful manner

• Act as a point of contact for the department

• Investigate and troubleshoot customer service issues and damage claims as necessary

• Provide quotes for installations and assist with any administrative work

• Manage tasks, resources and priorities, to best meet the needs of our external and internal clients

• Complete quality checks for upcoming appointments to ensure site readiness and sale accuracy

• Work with the sales associates to ensure the customer’s needs are taken care of

• Monitor and address any issues within the installation inbox

• Assist customers and technicians with questions or concerns regarding their invoice.

• Use provided tools to monitor driver and technician locations and progress to forecast remaining durations and anticipate any potential issues for upcoming appointments

• Update the system with accurate notes regarding transactions

• Prioritize multiple competing requests while maintaining a high level of service

• Utilize technology to route delivery and installation technicians in an efficient and cost effective manner

• Coordinate and manage the most efficient loads to remain cost effective as a company

• Identify problems or conflicts in the current and upcoming schedules for the purpose of mitigating the impact of these risks.

• Other related duties as requested by the Manager

Requirements

• Secondary School Diploma or equivalent

• 2-5 years' experience in Customer Service preferred.

• Strong customer service and troubleshooting skills

• Able to effectively communicate both verbally and in writing

• Able to work well under pressure dealing with escalated calls in a busy work role

• Strong attention to detail

• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

• Computer literate, including effective working skills of MS Word, Excel and e-mail

• Proven data entry and typing skills

Summary

The Customer Service Representative (CSR) provides professional and courteous service and resolves customer issues in a timely and efficient manner. The Customer Service Representative is responsible for serving customers in via the telephone. The CSR is accountable for dealing with customer complaints, inquiries and processing transactions. The CSR provides positive company experiences to all customers.

Job Duties:

• Provide superior customer service on the phone and email, maintaining a friendly and professional demeanor at all times.

• Review and confirm all details related to the customer issue (eg. Invoice, customer, product, issue, manufacturer’s warranty, non-warranty).

• Research and resolve customer problems, acting as the customer liaison between other departments when necessary

• Resolve or escalate customer concerns related to parts needed, manufacturer’s involvement, back orders due to parts, or delivery issues.

• Booking Service calls under manufactures warranty and extended warranty, ensure all information is correct with full name and address

• Review extended warranty submissions.

• Input tracking data to capture quality control.

• Assist customers in getting an RA (Return Authorization) from the manufacturer should the appliance be damaged, defected or serviced multiple times as per an authorized service centre.

• Assist a customer in obtaining compensation i.e. damage allowance or gift certificates if they are willing to keep the product

• Assist customers in getting any missing parts or manuals upon delivery either through specified parts distributor or manufacturer.

• Complete paper work for customer exchanges or returning a product

• Update customer notepad in the system to record all calls to customer service

• Locate original orders including quotes and any packing slips should the customer claim they have received something in error

• Locate original paperwork should a customer want to renew warranty.

• Locate authorized service centres, should one not be listed for a particular area within Ontario.

• Complete follow up calls.

• Process necessary paperwork to rebate customer service charges

• Complete other assigned tasks as required.

Requirements:

• Secondary School Diploma required.

• 2 years customer service experience in appliance industry an asset

• Strong Team player

• Strong customer service and troubleshooting skills

• Ability to perform in an environment with frequent interruptions and short deadlines.

• Positive, friendly demeanor.

• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment

• Ability to effectively use investigative questions techniques to resolve problems.

• Attention to detail, and able to meet deadlines under time pressure.

• Able to effectively communicate both verbally and in writing

• Able to work well under pressure

• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

• Computer literate, including effective working skills of MS Word, Excel and e-mail

• Proven data entry and typing skills

• Professional appearance and manners

Skills required to do the job:

• Excellent interpersonal and organizational skills.

• Excellent written and verbal communication skills.

• Able to handle multi-tasking in a professional and organized environment.

• Above average level of accuracy and detail-oriented.

Department: Transportation

Reports To: Transportation Manager

Summary

The Delivery Driver performs the essential service of delivering the product to the customer on schedule and in original condition. The Delivery Driver represents TG Appliance Group as the first on-site contact providing excellent customer service.

Job Duties

• Delivery Driver, with the assistance of helper(s), will unload appliances at customers’ homes and commercial builder sites, uncrate and set-in-place in the area requested by the customer, and perform basic hookup.

• Use a tablet to get route info, provide updates, take pictures of delivered or damaged product, and complete customer signed PODs.

• Operate 26 foot straight truck (no air brakes) in a safe, courteous, efficient manner, and comply with all MTO regulations.

• Verify product condition and order accuracy during loading and unloading.
• Meet company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in compliance with company policies, procedures, legislation, regulation and directions, and identify noncompliance for resolution.

• Participate and comply with all health and safety processes, initiatives, and training to ensure a safe workplace.

• Provide excellent customer service throughout the delivery and setup process
• Arrive to work in neat, clean, company supplied uniforms
• Complete other assigned tasks as required.

Requirements

• Minimum D Commercial Driver’s License
• 2+ years commercial driving and delivery experience preferred
• Clean Abstract and CVOR (No more than 2 moving violations in the past 12 months)

• Experience and knowledge of vehicle inspections and HOS regulations
• High school diploma or equivalent would be an asset but not mandatory
• Ability to lift/climb/bend/stoop/reach and move heavy items and appliances
• Ability to use hand tools to complete basic appliance install and removal
• Communicate with internal and external contacts with tact, courtesy, and respect

Physical Demands:

• Ability to lift, bend, reach, stoop, kneel and move heavy objects safely up to 200 lbs. or more as required with assisted devices.

• Work is mostly performed in a vehicle and warehouse.
• Fluctuations in temperature and noise.
• Mental alertness is required at all times while operating a vehicle.
• Strong organization and adherence to specified time lines.
• Warehouse environment requires standing, walking, lifting, talking, hearing, and occasionally stoop, kneel or crouch.

• Vehicle requires sitting for extended periods, reaching, twisting, and full control of arms and legs.

• Physical dexterity, good hand-eye coordination, full vision and depth perception.
• Work is performed in a combination of environments.
• This position may be exposed to elements such as noise, dust, odors, fumes and oils.

Supervises: Warehouse Associates

Summary

The Warehouse Operations Manager will oversee all aspects of warehouse operations for our appliance retail company. The Warehouse Manager will be responsible for managing just-intime (JIT) inventory, coordinating timely delivery, handling reverse logistics, and optimizing direct-to-consumer (D2C) operations. This role requires strong expertise in retail logistics, supply chain management and a proven track record in warehouse and logistics management.

Job Duties

• Training and coaching a team of 20-25 warehouse associates

• Oversee all warehouse activities including receiving, storing, inventory management, order fulfillment and shipping of appliances

• Optimize warehouse layout and storage systems to maximize space utilization and streamline operations for efficient appliance handling

• Develop and enforce standard operating procedures (SOPs) to maintain accuracy, quality and safety in all warehouse processes

• Monitor and analyze warehouse performance metrics, identify areas for improvement, and implement process enhancements to increase efficiency and reduce costs

• Ensure comprehensive recordkeeping, reporting and systems are in place to ensure the accuracy of data

• Oversee the development, implementation and maintenance of robust inventory management systems and processes

• Develop and implement just-in-time (JIT) inventory strategies to minimize inventory carrying costs while ensuring optimal stock levels to meet customer demand

• Develop and manage an efficient reverse logistics process for handling customer returns, appliance repairs, and refurbishments

• Oversee fulfillment of direct customer orders, ensuring accurate order processing, efficient picking, packing and timely delivery of appliances

• Continuously improve direct-to-consumer (D2C) operations by implementing robust order management systems, optimizing packaging processes and enhancing overall customer experience.

• Oversee health and safety training and compliance with health and safety regulations

• Other duties as required

Requirements

• Bachelors degree in supply chain management, logistics, business administration or a related field

• 5 years of experience in warehouse and logistics management, preferably in appliance retail industry

• Strong knowledge of JIT principles, appliance logistics, supply chain management, and industry best practices

• Excellent leadership and communication skills to effectively manage a diverse team and collaborate with cross-functional departments

• Strong analytical and problem-solving abilities with a focus on data driven decision making

• Ability to work under pressure, prioritize tasks, and meet deadlines in a fast-paced environment

• Familiarity with regulatory requirements and compliance related to warehouse and logistics operations

Physical Demands:

• Manual dexterity required to use desktop computer and peripherals

• Overtime as required

• Lifting or moving up to 100 lbs may be required with assisted lifting devices

• Work is performed in a combination of environments

• This position may be exposed to elements such as noise, dust, odours, fumes and oils

Location: Brampton Head Office
Day Shift Schedule: 8:00 AM - 4:30 PM

Evening Shift Schedule: 5:00 PM – 1:30 AM

Summary

The Warehouse Worker will be responsible for ensuring the accurate and seamless processing of incoming and outgoing shipments. The Warehouse Worker must load and unload shipments regularly, with the capability of repetitive heavy lifting, and use any necessary equipment, e.g. lift truck, forklift, etc. Other responsibilities will include the inspection of incoming and outgoing shipments to verify contents and quality, and may be required to assist in the scheduling of freight appointments.

Job Duties:

• Prepare receiving dock to accept incoming product.
• Match incoming and outgoing product with purchase orders.
• Verify product bar codes.
• Ensure all new products have a barcode assigned
• Inspect product to ensure saleable condition with acceptable barcode assignment
• Operate a Forklift or Electric Pallet Jack in a safe manner to move received product.
• Maintain a safe work environment.
• Process all required paperwork and maintain adequate records for reporting and tracking.
• Track shipments and verify receipts of shipments as required.
• Manage inventory of shipping materials and supplies.
• Sort and distribute incoming shipments.
• Report discrepancies to immediate supervisor.
• Problem solve for any cases of missing documents, shipments and deliveries.
• Perform other duties as assigned.

Requirements:

• High school diploma or GED.
• Able to communicate both verbally and in writing.
• Basic mathematical skills.
• Working knowledge of safe lifting methods.
• Attention to detail in all areas of work.
• Experience in industry preferred.
• Forklift certification preferred.

Physical Demands:

• Overtime as required.
• Lifting or moving up to 50 lbs may be required.
• Work is performed in a combination of environments.

Department: Supply and Demand

Overview

The Supply and Demand Specialist (SDS) is primarily responsible for balancing inbound inventory to match outbound customer shipments. In this role you will make decisions about what to bring in, when to bring it and how much is needed. SDS’s work closely with Supplier Reps and Order Desks, as well as the Warehouse team to ensure accuracy in our Purchase Orders, ETA’s, shipping, and invoice pricing.

Job Duties

• Manage purchase decisions from weekly local fulfillment orders to maintain stock levelsto meet immediate demand

• Work with internal and external business teams to develop weekly orders, vendor managed programs, and inventory analysis

• Develop strategic relationships with vendors through regular conference calls and meetings to review the forecast, shipments, stock, backorders, EOL product transitions

• Communicate with internal departments to resolve service-related issues to ensure orders shipments and claims are processed in a timely manner

• Ensure timely and accurate invoices are submitted to TG from suppliers, and work with internal accounting department to process those through our system, submitting claims back to suppliers for any overcharges

• Maintain ETA dates in epass orders as best as possible, to inform other departments of expected supply arrival and disruption; work with the Order Coordinator Department if alternative stock is needed; work with the Warehouse Department to ensure receiving appointments are booked, and any short shipments are reported back to suppliers

• Process credits from suppliers, communicate with Accounting to apply credit to correct GL account, and communicate with suppliers to ensure product return credits are processed in a timely manner

• Other duties may be assigned as required.

Requirements

• Advanced computer skills a must (Microsoft Excel / Word / PowerPoint)

• University / College degree or equivalent work experience

• Replenishment / forecasting experience preferred

• Ability to work with complex Excel spreadsheets utilizing formulas, on a daily basis

• Strong analytical and problem definition skills; high attention to detail.

Skills required to do the job:

• Excellent interpersonal and organizational skills.

• Excellent written and verbal communication skills.

• Able to handle multi-tasking in a professional and organized environment.

• Above average level of accuracy and detail-oriented.

• Creative problem solving
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