Delivery, Pick-up and Installation POLICIES

• Delivery
• Warehouse Pick-ups
• Installation

Delivery

The Goemans service experience doesn’t end in the store – it continues until your purchase is safely delivered. Our dedicated delivery professionals don’t just bring your purchase to your home, they provide full-service delivery including:

• Use of rubber back runners to ensure special care of your floors. When needed, protective laminate sheets will be used accordingly.
• Removal of all external packaging and cardboard.
• Removal of old appliances on a one-for-one basis.*
• Competitive rates.

What’s more, delivery service is available six days a week across Ontario, cottage country included. ** With experienced delivery personnel we provide timely, top-notch service, even for your urgent delivery requests. So no matter when or where, you can rest easy knowing that your purchase will arrive on time and be handled with the utmost care.

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To contact our shipping and Order Coordinator department:

delivery@goemans.com
Tel: 289-748-0333
Toll-free: 1-877-GOEMANS (463-6267)

What you need to know about your delivery:

• All carpeting should be covered and protected before our delivery crew arrives.
• There must be a person 18 years of age or older authorized to sign for and receive the appliances.
• There will be an automatic re-delivery/late cancellation charge if for whatever reason you are not available for your scheduled delivery (i.e. if no one was home to sign for delivery or if there was no access for the delivery) and have not provided us with a notice of cancellation within a minimum of 24 hours before your scheduled delivery date. 
• All products must be inspected and signed for during the delivery. Any deficiencies must be noted on the driver’s delivery
  report at the time of delivery and also reported to customer service. Please contact customer service at 1-877-GOEMANS (463-6267)
• A clear path/route leading to the location of the new appliance(s) is the responsibility of the customer. (E.g. removing railings, furniture, snow, and ice prior to delivery.
• By law, we are not permitted to connect any appliance(s) without a receptacle box.
• Out of area and cottage country deliveries are generally scheduled on designated days. Please plan accordingly.
• We will uncrate your appliance(s) and remove all uncrated packaging materials for recycling.

CLICK HERE FOR BROCHURE

During Delivery

Refrigerators & Freezers (Freestanding)

Our Delivery professionals will set in place, and plug the unit into an existing outlet. Door swing reversal must be ordered at the time of purchase and noted on your sales receipt. For an additional fee, our drivers will connect the new unit to an existing water line. Water shutoffs must be in good condition and accessible to the drivers to complete the work. Please note that the handle(s) that come with the appliances purchased will be attached. We do not unpack or set up the interior of the fridge (e.g. shelving, drawers). This is the responsibility of the customer. Refrigerator door removals (if required to bring the unit into the home) are completed by our delivery professionals. Please ensure that measurements are accurate and confirmed with our sales staff at the time of purchase to ensure a proper fit, and to avoid any delivery challenges.

Ranges (Electric)

We will set in place and plug the standard 4ft. cord into an existing 240V outlet. By Law, we are not permitted to connect any range without a receptacle box. 

Slide-In Ranges (Electric)

For traditional, slide-in ranges, we will uncrate, and set the unit in the allotted space. The floor must be level and a set-in-place must be possible with no damage to counters for our delivery professionals to complete the work.

Built-Ins

Delivery for built-in appliances includes uncrate and place only. There are certain items that our delivery professionals do not install, such as wall ovens, cooktops, dishwashers, ventilation, microwaves with a trim kit, over-the range microwaves, under-counter appliances, and built-in refrigerators. The Installation of built-in appliances is the responsibility of the customer, and can also be completed by our installation experts.

Dishwashers

Our delivery professionals will uncrate and place the unit in front of the designated location. A trained, certified, and insured installer is available to install your dishwasher. Please contact our installation department at Goemans to arrange a date and time for your dishwasher to be installed.

Gas Appliances

Our delivery personnel will place the unit into the designated location. A licensed gas fitter is required to install all gas-fueled appliances. Please contact our installation department at Goemans to arrange a date and time.

Laundry

For a nominal fee, our professional delivery team will disconnect and remove the old units. All straps and shipping bolts will be removed and new units set in place. Water lines will be hooked up to existing water inlet and drain hoses. Water shutoffs must be in good condition and accessible to drivers in order for the work to be completed. Standard s/s hoses, clamps and metal venting of up to 8ft will be supplied.

Dryer venting will be connected with a standard 4ft. cord into an existing 240V outlet. set in place

Due to building code requirements, no plastic venting can be used. By law, we are not permitted to connect any dryer without a receptacle box.

Removal of Old Units:

For a nominal fee, we will remove or move your old, disconnected appliance(s) on a 1 for 1 basis. Charges for the removal, relocation, or recycling of your old appliance(s) will depend upon the time required and the problems encountered.

* Additional charges may apply. See store for details.
**Some restrictions may apply for certain areas. See store for details.

For more information on having your appliances expertly installed, please contact our installations department.

• Any old appliance(s) must be disconnected before we arrive.
• We do not dismantle old appliances or make house alterations when attempting to move them.
• You must disconnect the water line on your old fridge and/or washing machine prior to removal.
• Old freezers must be defrosted prior to removal. Due to safety concerns, removal of old refrigerators and freezers are at the discretion of the delivery personnel.
• Unfortunately, we cannot remove old barbecues or propane tanks.

Warehouse Pick-Ups

Address

7975 Heritage Rd. Unit 1, Brampton, ON L6Y 5X5

Prior to arrival

Customer must provide warehouse at least 2 hours notice via email of pickup – customer to email pickuptgappliances@kencogroup.com with the following:

• Invoice #
• Number they can be reached at (must be a number capable of receiving text)
• License plate # of vehicle making the pick-up

Customer will receive a confirmation email with the following instructions:

Upon arrival

• Customer to text phone # 1 (647) 472-9512 (text must include invoice #)
• Customer will be notified via text reply when product is picked and ok to back up to loading door
• Vehicle must be turned off during loading
• Customer is to stay in car until product is loaded and will show ID through window
• License plate # to be matched for confirmation and recorded
• Warehouse employees will wear a mask
• Warehouse employee will load vehicle while customer remains in vehicle (vehicle must be appropriate for pickup)
• Once loaded customer must check to ensure load is secure while maintaining 2 metre distance from warehouse staff

Please Note:

• Invoice is to be paid in full, warehouse will not be processing payment

NOTE

There will be no exchanges done at the warehouse at this time

Installation

Expert Installation, Guaranteed!

Once our in-store experts have assisted you in choosing the right product and our delivery professionals have delivered it carefully to your door, it’s up to our dedicated Installation Experts to ensure that your purchase is properly and safely installed. Goemans has an on-staff team of licensed, insured, and experienced installers who will get the job done right – we guarantee it!

• 1-year workmanship guarantee* on all installations
• Service available 5 days per week
• Disconnection and reconnection services
• Competitive rates *some restrictions may apply for certain areas. See store for details.

To contact our Installation Department:

CLICK HERE FOR BROCHURE

InstallationDept@goemans.com
Tel: 289-748-0333 
Toll-free: 1-877-GOEMANS (463-6267)